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    I'm getting sick of losing my connection..... please help

    This is a discussion on I'm getting sick of losing my connection..... please help within the Sky Broadband help forums, part of the Sky Broadband help and support category; Please can someone help... I'm quite new to this and think I keep losing my connection. Every 10 mins or ...

    1. #1
      bubbabat's Avatar
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      I'm getting sick of losing my connection..... please help

      Please can someone help... I'm quite new to this and think I keep losing my connection.
      Every 10 mins or so i can't connect to net and windows messenger disconnects. I've been onto the router and stats are as follows....
      Line Attenuation 47.0 28.0
      Noise Margin 5.6 21.0

      it's been ok for the last couple of months, however in the last week or so it's every 10 mins or so and starting to become quite annoying now.
      Can anyone help?

      Thanks in advance


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    3. #2
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      Re: I'm getting sick of losing my connection..... please help

      There is plenty of advice on these sort of problems in the sticky threads, you need to have a trawl though the threads, but from what I gather and my own experience is that once you noise margin approach's 5 your connection is likely to become unstable. I have suffered this recently after powering the router off during some decorating after 2 months of a stable connection. The way to try to get it up is to reboot the router at the busy time of day early to mid evening when the noise margin is likely to be low, it should re-sync higher, then sit and watch it if it continues to drop then reboot again and again until it stops dropping, if you get it to near 7 or above you should have a stable connection, Worked for me! good luck.
      Oh btw if you manage to get it stable dont turn the router off!!! lol

    4. #3
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      Re: I'm getting sick of losing my connection..... please help

      Mmm just noticed you are on connect, same rules may not apply, give it a go anyway.

    5. #4
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      Re: I'm getting sick of losing my connection..... please help

      Have you tried Mossywells automatic reboot utility, http://www.skyuser.co.uk/forum/techn...matically.html, which will automaically reboot the router for you.

    6. #5
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      Re: I'm getting sick of losing my connection..... please help

      @bubbabat

      A connection cutting out every 10 minutes or so is probably the Sky router's UPnP bug. To fix this log into the router and untick UPnP. Then reboot the router followed by the PC.

      If as Koala5 suggests it is a noise margin problem then the first sticky at the bottom of this post will help you and offer two possible fixes. If you are experiencing large noise margin swings then you should look to making improvements to your wiring and/or eliminate external influences such as Dect phones, thermostats and other electrical devices.
      Last edited by Saturday; 30-01-07 at 11:22 AM.

    7. #6
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      Re: I'm getting sick of losing my connection..... please help

      @myerss

      Best to treat the cause not the symptoms.

      If something such as the UPnP bug is causing loss of connection every 10 minutes, using a utility to reboot the router each time isn't really the best way of dealing with this.

    8. #7
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      Re: I'm getting sick of losing my connection..... please help

      Thanks very much for the advice all.... will do as suggested and keep an eye on things.

      Thanks v.much again.

      John

    9. #8
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      Re: I'm getting sick of losing my connection..... please help

      I think i am suffering a similar disconnection problem. Been with Sky broadband for 1 week. I was with AOL before with no discconection problems at all.
      I seem to have a very good wireless connection with my Netgear PCI adaptor WG311v3 and everything seems fine. Then all of a sudden, the connection is gone and it starts scanning through the channels for 5 seconds or so and connects again. It will stay connected for about 10-15 seconds and drop out again. I end up either having to reboot the router or PC which sorts it out sometimes. Rebooted earlier as the problem happened again at 9pm tonight but seem to have a good connection again now.........wierd!!!
      This is happening at random when on ebay, on-line gaming, etc. I am at a loss now what it could be.

      Router stats below:

      Connection Speed 15323 kbps 764 kbps..................(is this good?)
      Line Attenuation 28.0 db 15.7 db ..............(don't know what this means)
      Noise Margin 11.4 db 13.5 db.................(god knows!)

      Does the above look ok?


      Going to try turning of UPnP.....followed by rebooting router and PC as seen in other threads to see if it makes a difference.
      I tried this a few days ago but don't think i rebooted afterwards........it didn't improve the situation that time but could be because i didn't reboot.


      Any ideas would be much appreciated before i try Sky CS again....painful process i must say!

      Thanks,

      Don

    10. #9
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      Re: I'm getting sick of losing my connection..... please help

      Quote Originally Posted by Don Clayton View Post
      Connection Speed 15323 kbps 764 kbps..................(is this good?)
      Line Attenuation 28.0 db 15.7 db ..............(don't know what this means)
      Noise Margin 11.4 db 13.5 db.................(god knows!)

      Any ideas would be much appreciated
      Please read the first sticky in my signature at the bottom of this post.

    11. #10
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      Re: I'm getting sick of losing my connection..... please help

      Thanks for the information.

      I tried the Tcp optimiser but don't know if it made an improvement. Still having problems with disconnections. My wife was on Ebay today for half and hour than the connection dropped out. She was unable to get it back straight away until i got home. seems ok at the moment (6.30pm) but i don't really know what to do to solve the problem. I think i will need to speak to Sky about this.
      Any more advice would be very welcome.

      Thanks,

      Don

     

     
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