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    Login Info

    This is a discussion on Login Info within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, been browsing the forums for awhile now then decided to go for sky bb , i gave my ...

    1. #1
      dazzler's Avatar
      dazzler is offline Sky User Member
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      Login Info

      Hi all, been browsing the forums for awhile now then decided to go for sky bb, i gave my mac code and recieved my initial order letter but nothing since.

      I discovered this morning my route was syncing but was getting chaps authntication errors, i thought i know whats going on here and sure enough sky took over during the night they have no clue where my routers gone but have ordered another for me.

      I said can you give me the login info to put in my netgear router in the interim until there kit came, they said no as the password is blanked out on there screen.

      So wondered if any of you guys knew if this was true or even better know the settings to input unto the router i know my sky.com user/pass but not the ip and dns settings etc


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    3. #2
      NewsreadeR's Avatar
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      Re: Login Info

      You can only get the login details from the Sky router and nowhere else, unfrtunately you are going to have to wait. Good luck!




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    4. #3
      dazzler's Avatar
      dazzler is offline Sky User Member
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      Re: Login Info

      okay thanks anyway

    5. #4
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      Re: Login Info

      Have sky ever come up with info as to why they do this? Seems their the only SP that do it.

    6. #5
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      Helpmeplease is offline Sky User Member
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      Re: Login Info

      Quite simple, why they do it.

      It keeps costs down by supporting only one product and training their staff to know every inch of the product.

      That way Sky keeps their total support costs down and can offer you the best advice, to quickly resolve your issue (at least on paper that's the idea). Doesn't always work as people are finding out, especially if the issue it outside of your own property e.g. BT's Domain.
      Last edited by Helpmeplease; 28-01-07 at 12:44 PM.

     

     

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