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    Ordering sky

    This is a discussion on Ordering sky within the Sky Broadband help forums, part of the Sky Broadband help and support category; Anyone know why sky advertise that you can 'order / upgrade online' but do not actually allow you to? I'm ...

    1. #1
      austinjreid's Avatar
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      Ordering sky

      Anyone know why sky advertise that you can 'order / upgrade online' but do not actually allow you to?
      I'm not sure I see the point in that particular piece of design/business?


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    3. #2
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      Re: Ordering sky

      You can, on Sky.com - Home
      Connected @ 13mbit on SkyMAX

    4. #3
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      Re: Ordering sky

      how?

      I'm intriged now...

    5. #4
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      Re: Ordering sky

      Sorry, I didn't mean to be blunt there with 'how?' but you could've suggested 'use the internet' to be just as useful ??

      I follow all the links to get it now, but then get the message:
      "Unfortunately, we are currently unable to continue with your order online. New customers please phone 08705 800 874, and customers already with Sky please phone 08706 072 759 for equipment upgrades or 08702 404 020 for package upgrades."

      This isn't just a recent thing, its been like this for months whilst I've been considering getting SKYBB.

      I like the promotion of SKYBB with the explanation that sky has a state-of-the-art-network but doesn't have the ability to accept signups online? (Log in, Enter MAC, select package, click, job done!)

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      Re: Ordering sky

      I wish you could do it online too. I hate phoning Sky for anything. I always get asked things I know nothing about. I can't understand half of them either so have to keep saying "yer what, skippy?" I think I have a telephone phobia when it comes to Sky.

    7. #6
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      Re: Ordering sky

      i got the same message when i tried to do it online and ended up ringing to order it. Think they may have done it for the future but have a half live service??

    8. #7
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      Re: Ordering sky

      I think you are supposed to be able to order it now but I am not in the least bit surprised that it doesn't seem to work.

    9. #8
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      Re: Ordering sky

      i've just got my MAC from BT so I'm calling sky tonight, currently an 11 minute wait for BB signup line, nice to tell me, so I'll call later.

    10. #9
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      Re: Ordering sky

      11 minutes isn't bad though, when I first try to sign up the wait was over two hours and I got cut off as the line shut at 11pm. Thank god for the freephone number, it has saved me a fortune.

    11. #10
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      Re: Ordering sky

      freephone number? for sign up?

     

     
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