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    Tech help please

    This is a discussion on Tech help please within the Sky Broadband help forums, part of the Sky Broadband help and support category; how ya doing there thread. To answer your question as easy as possible a chap failure is an authentication failure. ...

    1. #11
      snake's Avatar
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      Re: Tech help please

      how ya doing there thread. To answer your question as easy as possible a chap failure is an authentication failure. Basically if you to the router settings page at 192.168.0.1 and type admin in as username and password is sky then went and done a "sky test" at the bottom of the page you would receive an error code 200. This basically means that the username and password that is in your router is failing to authenticate with the exchange. What i would usually advise would be to leave the router turned on and untouched for 48 hours then go and check your sky test again. Give that a go mate and get back to me if that has made a difference. Cheers


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    3. #12
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      Re: Tech help please

      Thanks for the reply snake
      But i have my old router in at moment pipex still running even though I was transferred to sky on the 18th (very strange)bt tracker says so and sky tech
      LOL
      Huw

    4. #13
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      Re: Tech help please

      The CHAP failure usually suggests that the connection to the Sky broadband system, Isnt being authorised, i.e. You arent getting a Sky IP!


      If you are still connected via the Pipex router then that suggests that you either havent been migrated?
      Admins & Mods with access to hspurs IP address, Can we check it is deffo a Pipex one?

    5. #14
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      Re: Tech help please

      81-xx-xx-xx.dsl.pipex.com.




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    6. #15
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      Re: Tech help please

      Thanx ged, Yep he hasnt been switched over to Sky's system, Which explains the CHAP failure (You can also get the CHAP failure if the exchange is being upgraded/fixed )

      hspurs, If you havent already, Have you looked at the BT Order Tracker site, Was there any mention of a LLU IPShare Cease or summot along those lines?

    7. #16
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      Re: Tech help please

      My Bt Tracker tells me i am transferred
      sky tells me i am transferred
      What should i do
      Thanks

      Order tracking: Order detail
      Account number SW&****** Phone number ************
      Order reference NCQ942SW
      Placed 08 Jan 2007
      Description CHANGE
      Appointment No date yet
      Date due 18 Jan 2007
      Status Order completed
      Last update 18 Jan 2007
      Notes Your order has been completed.
      Items in this order
      Description Product name Quantity Cost Rental
      PROVIDE BT IPSTREAM MAX 1 0.0 0.0
      CEASE (ADSL) BT IPSTREAM HOME 2000 1 0.0 0.0
      PROVIDE REGRADE ADSL 1 0.0 0.0

    8. #17
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      Re: Tech help please

      Strange! Really strange! Confirm with Pipex that you have cancelled and that you are still connected to them, Even tho they will most probably say call BT or Sky.
      It may resolve any issues from Pipex's side?

    9. #18
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      Re: Tech help please

      Quote Originally Posted by hspurs View Post
      Thanks for the reply snake
      But i have my old router in at moment pipex still running even though I was transferred to sky on the 18th (very strange)bt tracker says so and sky tech
      LOL
      Huw
      How very strange indeed but the possible cause of this could be the fact that pipex have not yet removed the marker off your line so therefore you could be getting a service through pipex but not sky. And i hope that you arn't being charged by pipex. Try contacting BT they can do a line test for markers on your line and if they do discover pipex is there on your line then what you can request them to do is clear the line. If they refuse to clear your line then you may need to contact pipex and demand they remove that marker from your line as your over with sky now.

    10. #19
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      Re: Tech help please

      right so you can ask bt to remove the marks for you, or is it best asking the isp ?

    11. #20
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      Re: Tech help please

      Quote Originally Posted by agentwalker View Post
      right so you can ask bt to remove the marks for you, or is it best asking the isp ?
      You can ask your old isp to remove the marker of the line but you can't ask your excisting isp to remove the marker as they have no access. BT can remove ANYTHING of anyones line all they gotta do is push a button and thats it but they will probably refer you to your old isp to get the marker removed. If it was me i would be demanding BT to clear the line because it would be alot quicker than going to your old isp as by the time they get an e-mail sent to such and such a department and by the time they get to BT to get them to do what they can do over the phone with you it may take a wee while. So be persitent with BT if one agent can't help and refused to remove hang up and ring back and keep doing this till they hit that big red button and clear your line

     

     
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