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    Sky Broadband MAX

    This is a discussion on Sky Broadband MAX within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, I sent SKY a migration code a few days ago from AOL. My question is about if I ...

    1. #1
      gareth824's Avatar
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      Smile Sky Broadband MAX

      Hi all,

      I sent SKY a migration code a few days ago from AOL. My question is about if I wish to cancel.

      I'm having my SKY installed this Saturday. Not sure about the broadband as not received any info yet. If I have the broadband installed and I'm not happy with the service within the cooling off period then can I go back to AOL?

      I don't know why but I was reading something and I've got a feeling it's not that simple to migrate back out because of this LLU business? I dont know that much about it so thought I would ask.

      I'm hoping the connection will be as stable as my AOL connection was in which case I will have no reason to leave

      Thanks


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    3. #2
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      Re: Sky Broadband MAX

      I seem to remeber reading somewhere that sky dont do migration away from sky. only cancel ur line then u have to re setup with another isp and pay connection fees.

      thinkbroadband - ISP details: Sky Broadband

      it says there there is no out bound migration.

    4. #3
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      Re: Sky Broadband MAX

      Sky seem to be having massive 'teething' problems at the moment, I have experienced it myself (connected on Monday, Sky Max, download rates useless, waiting for fix) + friends Sky Max (different exchange), totally unreliable for weeks + read others experiences on this and other Forums.

      Others have been lucky and have had no problems at all.

      What we do not know is the ratio of happy to unhappy users, obviously the unhappy ones (such as me) make much more noise

      If you cancel AOL and go to Sky it could take literaly months to sort out a new connection with another ISP if you wish to cancel.

      It is your choice ....
      Last edited by oldster; 18-01-07 at 04:35 PM.

    5. #4
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      Re: Sky Broadband MAX

      max connections will be unstable for a while as it tries to find the most stable high connection. you just have to ber with it.

    6. #5
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      Re: Sky Broadband MAX

      you can migrate from another isp to sky no problems and prolly the quickest way.
      but if ur not happy with sky u cant migrate away. you have to cancel and wait till skys marker has gone off ur line. (this can take a while)

    7. #6
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      Re: Sky Broadband MAX

      As SKY BB is LLU if you did wish to cancel you would have to wait until the account had fully cancelled down and then another 5 days until the line had cleared plus a possible 5-10 for your future supplier to get setup on your line, so yes downtime is expected.

      This is not just a SKY thing but also TISCALI' ORANGE' AOL and one or 2 others.

      ps. Some parts of ORANGE & AOL are LLU.

     

     

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