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    now a sky bb user but....

    This is a discussion on now a sky bb user but.... within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have got a similar problem to you Lee my stats are System Up Time 45:37:02 Port Status TxPkts RxPkts ...

    1. #21
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      Re: now a sky bb user but....

      I have got a similar problem to you Lee my stats are

      System Up Time 45:37:02
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 795674 1461910 0 648 21500 27:26:47
      LAN 10M/100M 1486116 812500 0 13234 500 45:37:00
      WLAN 11M/54M 281852 155741 0 2501 79 45:36:50


      ADSL Link Downstream Upstream
      Connection Speed 15323 kbps 764 kbps
      Line Attenuation 10.0 db 6.3 db
      Noise Margin 16.6 db 13.5 db
      But yet I cant anything past 8meg on download so looks like Sky are putiing all new customers onto Adsl 1 to try and save money and bandwith I live less than 100 metres from exchange so no reason why I cant get faster just got to convince Sky of that, if cant get them to understand will just say if you cant give me faster than 8mb then i might as well go on mid package and save 5 per month


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    3. #22
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      Re: now a sky bb user but....

      No you can't be on ADSL1 - your router is connecting at 15323kbps.

      Sky have probably just messed up something with your service set up rather than an intentional cap.

    4. #23
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      Re: now a sky bb user but....

      hi mate, it seems your probs are a little different, i was never connected to adsl2+ until tonight, you are syncing and the correct rate, but as you say your downloads seem slow to you. Im not sure how you would be able to tell if your 16mb sync was been capped, unlike me who could proove i was never even on the 16mb AND WAS been capped, i mean i dont think there is any info in the router stats that would confirm a cap on your 16meg.

      im only 600 meters away, i thought i would get around 14mbs download rate, but im getting 10 to 11.


      i have just ran the Optimising your Broadband Connection that LNB suggested, i set the slider and my speeds have now increase from 10 to 11 speeds to download speeds of 11 to 12

      Download Speed: 11736 kbps (1467 KB/sec transfer rate)
      Upload Speed: 652 kbps (81.5 KB/sec transfer rate)

      so thak you lnb for that.

    5. #24
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      Re: now a sky bb user but....

      11736kbps on a 15000 ish connection isn't too bad.

      A useful rule of thumb is that on a well set up wired PC/laptop the download speed will be ~85% of the connection speed - the missing 15% accounted for by transmission overheads. On a very fast line such as yours the overheads may be a little higher due to various error corrections.

      To get 14000kbps download you'd have to be connecting at something over 16500kbps.

      PS. Glad you got your problem sorted (ref other thread). Sadly, there are a few Sky people who are poorly trained or misinformed and inflict this lack of knowledge on their customers. Happily, Sky also has some really good people too.

     

     
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