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    Connect to Mid and "pre active cancel"

    This is a discussion on Connect to Mid and "pre active cancel" within the Sky Broadband help forums, part of the Sky Broadband help and support category; Right just spoken to them. They tried to change me to LLU on the 20th of Dcember but this failed ...

    1. #1
      ScottW75's Avatar
      ScottW75 is offline Sky User Member
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      Connect to Mid and "pre active cancel"

      Right just spoken to them. They tried to change me to LLU on the 20th of Dcember but this failed and they account is now in pre active cancel.

      This means that i have 30 days service then my current connect service is cancelled and they can place a new order with them for the mid package. I have to call them on the 20th as they can't take the order at the moment because the connect package is still on my line.

      I've asked them what happened to seemless migration and got no answer. They also said it will only take 24hrs to have me reconnected on mid.

      I just don't beleive anything they say. has anyone had this happen to them? I thought it could take 30 days to get reconnected.


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    3. #2
      Restorer's Avatar
      Restorer is offline Sky User Member
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      Re: Connect to Mid and "pre active cancel"

      Yup. I've been getting the runaround now for the last 3 months. They got as far as clearing my line (took over 4 weeks!) and my order was then placed 26 November.
      When nothing had happened by middle of Dec I called again to be told Oh, your order has become stuck. She would tell her manager and they would get it moving again and it would take about a week.
      Still nothing happened and I phoned again yesterday. This time I got an excuse I didn't understand. Apparently they have 2 computer systems. One is telling them my line is good to go but the other is telling them it isn't. Until the 2 systems are telling them the same thing there is nothing they can do to carry out the order.
      Anyone else come across this "2 systems" business?

    4. #3
      MrStabby's Avatar
      MrStabby is offline Sky User Member
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      Re: Connect to Mid and "pre active cancel"

      Quote Originally Posted by Restorer View Post
      Anyone else come across this "2 systems" business?
      Ugh... Don't get me started. Ridiculously overcomplicated.

    5. #4
      Restorer's Avatar
      Restorer is offline Sky User Member
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      Re: Connect to Mid and "pre active cancel"

      Quote Originally Posted by MrStabby View Post
      Ugh... Don't get me started. Ridiculously overcomplicated.
      Could you explain what the idea is behind this system?

     

     

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