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    Waiting for Tier 3 ring me back

    This is a discussion on Waiting for Tier 3 ring me back within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, Posted my stats a month ago when i first signed up to skybb. My speeds were obviously capped, ...

    1. #1
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      Waiting for Tier 3 ring me back

      Hi all,

      Posted my stats a month ago when i first signed up to skybb.

      My speeds were obviously capped, i was advised to ring them and get them to uncap me.

      Here's my stats:

      connection speed: 7360 kbps 416kbps
      line attentuion: 15.5 db 20db
      noise margin: 11.8db 14db

      Speaking to cs now and there raising a ticket for me

      Any ideas what i can expect?

      EDIT
      cs is trying to put me through to tier 3 now

      thought you had to wait days for them to ring you back
      Last edited by par4; 10-01-07 at 03:29 PM.


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    3. #2
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      Re: Waiting for Tier 3 ring me back

      **Woohah**

      Speaking to tier 3 now.

      He's checking my line

    4. #3
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      Re: Waiting for Tier 3 ring me back

      umm ok so I get told wait 5 days for them to get back to me and for you they patch you through ummm ok feeling a little mifed now

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      Re: Waiting for Tier 3 ring me back

      Yes it does seem a little lopsided but they have been known to do this from time to time TS call them and they answer the phone when they don't then TS tell you upto 5 days
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    6. #5
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      Re: Waiting for Tier 3 ring me back

      Things are looking up

      Turns out i was being capped and on the wrong package.I was on GDMT,now on ADSL+2.They did some tests and checked my line at various speeds.

      Heres my new stats:

      Connection speed: 11998 / 765
      Line attenuation: 35.5 / 18.9
      Noise Margin: 7.9 / 8.0

      Is that the best i can expect?

      Everything is stable so far........fingers crossed

    7. #6
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      Re: Waiting for Tier 3 ring me back

      Thats good news and they could be a little better I guess but what the heck if your stable and a lot faster then enjoy
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

     

     

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