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    Check your activation day

    This is a discussion on Check your activation day within the Sky Broadband help forums, part of the Sky Broadband help and support category; spoke to a very helpful Irish guy called Stephen Quick someone ring Jim Macdonald from Coronation Street and tell him ...

    1. #81
      NewsreadeR's Avatar
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      spoke to a very helpful Irish guy called Stephen
      Quick someone ring Jim Macdonald from Coronation Street and tell him we have found Stephen




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    3. #82
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    4. #83
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      Quote Originally Posted by NewsreadeR View Post
      Quick someone ring Jim Macdonald from Coronation Street and tell him we have found Stephen
      Well if he's from a soap opera, he'll be right at home in Sky CS

      I checked the BT order tracker and my IPStream ism't due to be disconnected until the 12th so that will give Sky 5 days to send me another router and all will be well.

      I know - I'm delusional

    5. #84
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      Been very annoyed for the last 15hrs or so... my activation date was yesterday (the 4th) and got home to see my router still not showing me the nice glowing 'i' light.

      Spent the rest of the evening constantly phoning Customer Services every 5 min, and did not get thru, till I got a message about them not being able to answer due to 'unforseen circumstances' - not impressed at all. Good thing I didn't bring home some of my work as I wud have being in a deep pile of..........
      I always say the truth... even when I'm lying


    6. #85
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      They were due to activate me on the 1st and didn't get activated till the 2nd, make sure you speak to provisioning when you get through as they sorted it within a few hours for me on the saturday

    7. #86
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      I believe this is the number for provisioning:

      08700 248 930

      spcdust

    8. #87
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      @ brucemac & spcdust: Thanks guys

      I phoned them a while ago, and was informed that the line probably hadn't become active till midnight... which mean techically my activation date in the letter shud have been the 5th...

      In any case, heres looking forward to finally getting online once I'm home
      I always say the truth... even when I'm lying


    9. #88
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      I also got told by Midnight, however i didn't believe them.

      I was due to be connected on the friday, and wasn't called saturday morning and was told would be conected by 12pm and wasn't so called back and spoke to provisioning who said that there was a problem but would be active in a few hours.

      In my experience was 1 day delay to BT and a small prob with Sky all resolved with a phone call. I would always check with provisioning or ask the advisor to go through so that it is recorded on your notes. As I called up every 2 days to check that there was no problem.

    10. #89
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      [QUOTE=DarkTunde;3110]my activation date was yesterday (the 4th) and got home to see my router still not showing me the nice glowing 'i' light.
      QUOTE]

      I'm in the same situation but according to BT I have no open orders against my account and when I phoned Sky they told me to phone back in three days so they can give me a new activation date. When I told them about the BT site they muttered something about "another system".... any ideas?

    11. #90
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      I also had my activation due today. Has anyone had a line activated after 7.00pm? I called sky they told me BT start activations from the morning until 12am. I hope they are not just making excuses.

     

     
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