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    Fast connection slow download

    This is a discussion on Fast connection slow download within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have disabled all firewalls and still the problem remains....

    1. #21
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      spa816 is offline Sky User Member
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      Re: Fast connection slow download

      I have disabled all firewalls and still the problem remains.


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    3. #22
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      Saturday is offline Sky User Super Mod
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      Re: Fast connection slow download

      Well sorry - I'm stumped

      If I've understood you correctly you have tried a laptop connected to the router by the supplied ethernet cable which is in turn connected to the test socket in your master socket. The laptop TCP/IP settings are correct there is no firewall etc running and the router is plugged into the correct outlet of a microfilter.

      I'm afraid you're now into the chore of swapping things in and out e.g:
      • try a different ethernet cable
      • try a different router
      • try a different PC/laptop


      In the end I think it is probably a Sky problem. You'll have to grit your teeth and try and get through to Sky Tier 3 and explain all you've done.

      The one last thing you could try is a full reset of your router (push a pen tip in the pinhole on the back for 15 seconds), but really that's clutching at straws.

      Good luck and sorry I couldn't be more helpful.

    4. #23
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      Re: Fast connection slow download

      Not to worry thanks for all your help I'll try to reset the modem and if that doesn't work i'll phone sky again. I will let you know if this ever gets resolved and how it was done. Once again thank you Saturday and Wheelie at least i have a better understanding of broadband internet.

      Keep up the good work
      Mark D

    5. #24
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      Re: Fast connection slow download

      Sorry we never found the cause but good luck and I hope you sort it soon.

      You may want to go and have a look around the Technical forum you could get some ideas from there.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

     

     
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