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    Fast connection slow download

    This is a discussion on Fast connection slow download within the Sky Broadband help forums, part of the Sky Broadband help and support category; Sorry - don't know what would cause that - it works fine for me. That's a shame. You could go ...

    1. #11
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      Re: Fast connection slow download

      Sorry - don't know what would cause that - it works fine for me.

      That's a shame. You could go to the next step I suppose and download and run Dr TCP. If you do, post what settings it reveals for your TCP receive window and MTU (don't change anything just yet. This will at least show what your TCP/IP settings are in your registry.

      What about the other questions e.g. proxy, McAfee etc?


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    3. #12
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      Re: Fast connection slow download

      Quote Originally Posted by Wheelie View Post
      The only thing I can think of now is testing the router in the master socket and seeing if the laptop speed improve.

      There is a link for this in the Member Centre bar down the left of the page.
      Wheelie, I've tried that and it didn't make a difference.

    4. #13
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      Re: Fast connection slow download

      @wheelie

      I think we might be picking up on two separate aspects of spa186's problem: different router connection speeds between PC and laptop; very slow download speeds on both.

      I don't think there's any doubt that the difference in speed between laptop and PC is down to the extensions (though spa816 hasn't confirmed that he uses different sockets - though there was the comment about moving the router so that seems probable). I may be wrong but I don't think that was the main issue.

      What's puzzling is why with a router connection speed of 11000 or 4000kbps, the wired download speed is only 384kbps. I can't see how the wiring could cause this as its impact is already reflected in the router connection speed.

      Still, your suggestion is worth a try I suppose even though he did say "I tried removing the faceplate thing and it didn't help". I'll be happy (but confused) if this is what it turns out to be. I also hope spa186 can be a bit clearer about what has been done and what hasn't.

    5. #14
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      Re: Fast connection slow download

      Yep thats what had me puzzled as well

      Hence testing the speed via the test socket to see if they improved any ?
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    6. #15
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      Re: Fast connection slow download

      Guys,

      I have one BT socket in the house which then has splitters and normal telephone extention leads. The laptop is connected using a 10m ethernet cable, the modem is is connected straight to the socket. The PC has about
      30m of telephone extension cable and I use the yellow ethernet cable supplied. So if I want to use the laptop I use the 10m ethernet cabel, If I'm on the PC I use the yellow one.

      When I removed the faceplate I also disconnected the extension cables so all that was on the phoneline was the modem. Sorry about any confusion caused.
      Last edited by spa816; 09-01-07 at 08:00 PM.

    7. #16
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      Re: Fast connection slow download

      Yep that the idea plug the router into that and test the speed with the laptop and see if there is an improvement.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    8. #17
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      Re: Fast connection slow download

      Saturday,

      I have manged to run the tweak program on the laptop, here is the results

      broadband help Tweak Results

    9. #18
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      Re: Fast connection slow download

      Your TCP/IP settings are fine.

      Quote Originally Posted by Saturday View Post
      What about the other questions e.g. proxy, McAfee etc?

    10. #19
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      Re: Fast connection slow download

      Quote Originally Posted by Wheelie View Post
      Yep that the idea plug the router into that and test the speed with the laptop and see if there is an improvement.
      Just the same download 512kbps upload 625kbps

    11. #20
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      Re: Fast connection slow download

      Quote Originally Posted by Saturday View Post
      Your TCP/IP settings are fine.
      Saturday is this the DR TCP results that you asks for?

      tcp receive window----1045440........path MTU discovery---yes
      window scaling---------yes..............black hole detection---no
      time stamping----------no...............max duplicate ACKs----2
      Selectice ACKs---------yes..............TTL-------------------64
      .................................................. .MTU------------------1492

     

     
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