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    fixed connection speed

    This is a discussion on fixed connection speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; After 'Max' activation in October, I got reasonable speeds, albeit erratic, but my connection dropped every day at peak times ...

    1. #1
      LittlePally's Avatar
      LittlePally is offline Sky User Member
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      fixed connection speed

      After 'Max' activation in October, I got reasonable speeds, albeit erratic, but my connection dropped every day at peak times (early evening), corresponding with a drop in my noise margin (max, at that time was 10ish, but usually about 6).
      I got a ticket number fro Sky and was promised a call, but this never came. However my connection is now stable but my connection speed is fixed at 7008kbps. The NM is up at 16/17db.
      Tests confirm I'm getting about 2mb downstream, and I'm ok with this, but a little bit disappointed, as I know my line is capable of 8mb (I experienced this on occasion when first activated).
      Anybody care to explain what sky have done? Is it possible to get the speeds up without compromising this fix?
      Cheers! Great site.


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    3. #2
      dgilbert2's Avatar
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      Sounds like Sky have capped your line to give you stability, at the expense of speed.

      Have a read of this thread re noise margin;

      http://www.skyuser.co.uk/forum/showthread.php?t=5969

      If your noise margin starts to drop below about 7db in the evening then I would leave the cap at its current level.

      If its still at 16db then you might be in a position to ask Sky to raise the cap.

      Personally, I would settle for the stability though, dont mend whats not broke
      Last edited by dgilbert2; 29-12-06 at 05:27 PM.

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      many thanks, I appreciate the support, and the link was helpful ....

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      No problem, good luck!

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      Quote Originally Posted by LittlePally View Post
      my connection speed is fixed at 7008kbps.
      Tests confirm I'm getting about 2mb downstream
      If you are saying that your router is connecting at 7008kbps but you are only getting ~2000kbps download speed then I suspect you need to make some changes to your TCP/IP settings.

      As dgilbert2 says, you don't really need a noise margin as high as yours is and it may be worth asking Sky to lift the cap. What speed you could then expect depends on your attenuation.

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      wireless v cable

      thanks to you all. an exchange with sky tech resulted in rechecking speed on an ethernet connection (I'd previously only checked when wireless). speed on cable is 6mb (wireless 3mb). so there you go.

      G)

     

     

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