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    Need Help

    This is a discussion on Need Help within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, I got activated yesterday and got help to set everything up. We followed everything in the instruction CD except ...

    1. #1
      Amberlodge1's Avatar
      Amberlodge1 is offline Sky User Member
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      Need Help

      Hello,

      I got activated yesterday and got help to set everything up.

      We followed everything in the instruction CD except we did not connect the Ethernet as that would be defeating the object of Wireless Broadband.

      This is where I get stuck.

      I could not logon to Sky Broadband as they have not sent me a password

      I tested my speed on Speedtest.net - The Global Broadband Speed Test and found I was only getting 300k either way so I wonder if its because I have not logged on?

      This was a first time connection as I had BT installed to take on ADSL and get Sky Broadband instead of the Cable broadband.

      Can anyone give me any info in what I should do from here as I have no idea.

      Obviously I need a logon password, but why can I logon to any broadband without logging on?

      I am so confused.

      Paul
      Amber Lodge Nursing Home
      Last edited by Saturday; 22-12-06 at 12:45 AM. Reason: Removed HTML bold


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    3. #2
      Keiran2K8's Avatar
      Keiran2K8 is offline Skyuser Serial Spammer
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      A few questions?

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      * Have you tried the master sockets test socket?

    4. #3
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Quote Originally Posted by Amberlodge1 View Post
      We followed everything in the instruction CD except we did not connect the Ethernet as that would be defeating the object of Wireless Broadband.
      Well that's your choice but unless you have an excellent wireless connection it will never be as fast as an ethernet connection.

      Quote Originally Posted by Amberlodge1 View Post
      This is where I get stuck.

      I could not logon to Sky Broadband as they have not sent me a password
      Do you mean the portal? If so then try registering a new one at the Sky.com site.

      Quote Originally Posted by Amberlodge1 View Post
      I tested my speed on Speedtest.net - The Global Broadband Speed Test and found I was only getting 300k either way so I wonder if its because I have not logged on?
      Nothing to do with not having logged on - you don't need to. Your BB user name and password is held in your router. Your low speed is probably due to it being wireless but without seeing your router connection stats it is hard to say.

      Quote Originally Posted by Amberlodge1 View Post
      Can anyone give me any info in what I should do from here as I have no idea.
      Yep. Spend a bit of time reading posts on the forum - particularly those in stickies at the top of each page.

      Quote Originally Posted by Amberlodge1 View Post
      Obviously I need a logon password, but why can I logon to any broadband without logging on?
      Your user name and password for the BB service is already in the router. You do need a (different) user name and password for the portal/email.

      Quote Originally Posted by Amberlodge1 View Post
      I am so confused.
      Then you've come to the right place for help

    5. #4
      MrStabby's Avatar
      MrStabby is offline Sky User Member
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      Quote Originally Posted by Amberlodge1 View Post
      I tested my speed on Speedtest.net - The Global Broadband Speed Test and found I was only getting 300k either way so I wonder if its because I have not logged on?
      The logon page is just for your webmail (email). You don't need to logon to use the Internet, just type in a web address in the ADDRESS bar at the top of the screen and hit enter.

      If you've not been sent a username/password then call the support number (08705 515 515 - option 5) and ask for it to be resent.

      The speed issue... it could be many things, you're connecting wirelessly, is the BB Box plugged into the master BT socket? Are ALL your telephone devices filtered (answering machines, faxes, digi boxes)? Finally, you could just be too far from the exchange or have a poor telephone line. The last two you can't do much about.

      A much more reliable speed test is at thinkbroadband: The UK's largest independent ADSL review site - Your guide to UK broadband Internet.

     

     

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