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    Finally Connected - Wrong Package ?

    This is a discussion on Finally Connected - Wrong Package ? within the Sky Broadband help forums, part of the Sky Broadband help and support category; After much pain, and nearly 8 weeks with no internet I have finally been properly connect to Sky Broadband. First ...

    1. #1
      truckid's Avatar
      truckid is offline Sky User Member
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      Finally Connected - Wrong Package ?

      After much pain, and nearly 8 weeks with no internet I have finally been properly connect to Sky Broadband.

      First time around there was a 'duplicate order' which resulted in me being technically connected but not in the billing system, therefore no modem being sent out. They have done a cease and reprovide and now I'm connected


      Anyway, I'm now connected to what should be the Max 16mb package, but the statistics suggest otherwise.

      According to Sam Knows, I think (can't check now) it used to show that I'm 870 metres in a straight line from the exchange.

      Line Attenuation 29db
      Noise Margin 10.7db
      Connectedion Speed 8096

      Surely I have placed on the wrong package ? Last time I was connected,even I couldn't use Sky BB, I could see that I could synch at around 13Mb.

      The current stats, the fact that last time I synched at 13mb, and the current connection speed (8096 sounds like too round a figure) suggest sky have put me on the Mid package ?

      I'm wondering how easy it is for Sky to correct this ? I am away from home alot for work, but will home for xmas period, and I don't want to risk Sky messing up the line again and having no internet over xmas. If its anything more than a simple flick of the switch, I would rather wait until end of xmas, when I'll be away again and then request them to correct it.

      Does anyone have any experience of switching from mid to max ? Also, can anyone please give an indication of kind of speeds I can expect with my stats.

      Thanks


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    3. #2
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      Congrats on finally getting connected, if you are on the wrong package, the only thing you can do is ring and ask.

      I am sure it cannot be that hard for them to sort out.

      Give it a go and report back




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      Quote Originally Posted by truckid View Post
      After much pain, and nearly 8 weeks with no internet I have finally been properly connect to Sky Broadband.

      Surely I have placed on the wrong package ? Last time I was connected,even I couldn't use Sky BB, I could see that I could synch at around 13Mb.

      The current stats, the fact that last time I synched at 13mb, and the current connection speed (8096 sounds like too round a figure) suggest sky have put me on the Mid package ?

      I'm wondering how easy it is for Sky to correct this ? I am away from home alot for work, but will home for xmas period, and I don't want to risk Sky messing up the line again and having no internet over xmas. If its anything more than a simple flick of the switch, I would rather wait until end of xmas, when I'll be away again and then request them to correct it.

      Does anyone have any experience of switching from mid to max ? Also, can anyone please give an indication of kind of speeds I can expect with my stats.

      Thanks

      It seems to be a growing trend that people are being put onto ADSL and not ADSL2+. Up to now it seems that most people who have ended up on ADSL and not ADSL2 on the Max package, have done so because their line won't support speeds over 8mbit anyway. Your line stats clearly show you will be able to get a far better sync rate on adsl2+ so i'm not sure why sky have done this.

      I've just read a thread in the tech forums where someone managed to get switched from ADSL to ADSL2+, but you will need to get hold of someone in T3 support to do this for you.

      Good luck

     

     

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