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    Cancellation rules?

    This is a discussion on Cancellation rules? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've made a few threads regarding my migration problems recently. Long and short of it is that I was due ...

    1. #1
      nomy's Avatar
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      Cancellation rules?

      I've made a few threads regarding my migration problems recently. Long and short of it is that I was due to migrate today, but no modem/router yet. According to BT, I was due to be migrated tonight at 8pm (and so loose all Internet altogether). I am still connected to my old ISP....thank god!

      I was wondering that as long as my line is still active with my old ISP, can I cancel my order with SKY? I know there is a 30 day cooling off period, but how does this work?

      I've had enough of Sky's incompetence today already and read far too many horror stories.


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    3. #2
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      Once connected you have 8 days to cancel, you would probably be best ringing Sky, as only they can cancel it.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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    4. #3
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      Taken from Contract;
      How long your Contract lasts
      (a) This Contract cannot end during the first 12 calendar months from your Activation Date
      (“Minimum Term”) unless you, we or SHS have a right to do so under this Condition
      11. After the Minimum Term, this Contract

      Iv uploaded a copy if you need a review, http://66.49.222.252/files/sky/porta...20Contract.pdf

    5. #4
      LNB's Avatar
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      Please see page 6 of the document refered to by Fibreoptic under the heading

      YOUR RIGHTS TO CANCEL SKY BROADBAND
      Service recovery 02392 899292

      You got 3 right!
      D'oh! Not good, dude.

    6. #5
      nomy's Avatar
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      Quote Originally Posted by NewsreadeR View Post
      Once connected you have 8 days to cancel, you would probably be best ringing Sky, as only they can cancel it.
      Yeah sorry I just read that...oops! Thing is, when I spoke to CS today and said I had had enough and can I cancel, she said no! This is obviously a lie on two counts: 1...withing the 8 days. 2...obviously within the 8 days since I'm not even activated yet. So should it be a simple process you think?

      I just want to stay with Orange now. Never thought I'd say that.

      Incidently, any ideas what may have happened to my line today: As I say, I was told that today would be my migration day, and all that's happened so far is that my line speed (to Orange) has increased from 512k to between 3.1 and 3.6mb? Any thoughts on what's happening there?

    7. #6
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      yup think u migth be in mid migration
      Last edited by Wheelie; 16-12-06 at 10:37 AM. Reason: Please do not quote the preceding post. Please use QUOTE sparingly if you wish to aim a reply at a user then please use @User

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      Quote Originally Posted by LNB View Post
      Please see page 6 of the document refered to by Fibreoptic under the heading

      YOUR RIGHTS TO CANCEL SKY BROADBAND
      It seems clear then that I can cancel ok. Since I have not received any box or letter of activation.

      But what of these 'marks' on the line I have read about? If assuming in the next day or so I do migrate over (not much good with no box), what would the process of cancelation be? Would I need a new MAC code etc, and how long would this process take? I presume the cancelation would be easier if this migration didn't happen!

      I just seem to be in limbo at the moment, with no clear idea what's going to happen.

    9. #8
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      In your position I would be inclined to ride it out. As stated, your speed fluctuation is a likely indication your order is nearing completion. I would be hounding SKY for my router.

      What package have you ordered? If Easynet LLU based, you cannot migrate out easily, you must cancel entirely and start again, after your line has been cleared. This takes as long as it takes unfortunately.
      Service recovery 02392 899292

      You got 3 right!
      D'oh! Not good, dude.

    10. #9
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      Hi LMB.

      Well, I'm still connected to my old ISP

      Hounding SKY for my Router just gets me nowhere. All I get is the 'order delay' retort from SKY.

      Me: 'What does 'order delay' mean?'
      Sky: 'You have an order delay'
      Me: 'Yeah, but why is it delayed?'
      Sky: 'Because you have an order delay.'
      Me: 'But what is causing my order delay.'
      Sky: 'Your order delay is causing your order delay.'

      That was a real conversation.

      Excuse my ignorance here, but I'm not sure what Easynet/LLU means. I think I understand that Local Loop Unbundled means SKY has their own equipment installed at my exchange and I could use the Max package....yes? Either way, the package I am getting is the Connect. SKY say they have no plans to enable my exchange within the next 12 months.

      Do you think that would make it easier to cancel - baring in mind they have not activated me yet?

      Thanks
      Last edited by nomy; 16-12-06 at 12:57 PM.

    11. #10
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      According to BT, I was due to be migrated tonight at 8pm
      Just out of curiosity where did this information come from ?
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

     

     
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