Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 6 of 6

    Sky Support eMail?

    This is a discussion on Sky Support eMail? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Do Sky Support have an eMail and do they respond to it. I have a niggling problem with my broadband ...

    1. #1
      nheather's Avatar
      nheather is offline Sky User Member
      Exchange: Carfax, Horsham (SDHRSHM)
      Broadband ISP: Paying more to get Unlimited so that I get the same service as the MID I signed up for
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Sep 2006
      Location
      Horsham, West Sussex
      Posts
      219
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Sky Support eMail?

      Do Sky Support have an eMail and do they respond to it.

      I have a niggling problem with my broadband at the moment but its is working (just not at full speed).

      I don't particularly feel inclined to sit in a queue for 40 minutes only be told by someone that doesn't appreciate the problem that my connection is within spec.

      So I was wondering whether I could send a support email and if so whether they are likely to respond or just ignore it.

      Cheers,

      Nigel


    2. Advertisement
    3. #2
      LNB's Avatar
      LNB
      LNB is offline Sky User Member
      Exchange: Padgate LVPAD
      Broadband ISP: Connect at 5 per month
      Router: Netgear V1 DG834GT
      Sky TV:
      Join Date
      Aug 2006
      Location
      Warrington
      Posts
      733
      Thanks
      0
      Thanked 1 Time in 1 Post
      Thanks Nigel,

      You have just volunteered to send a support Email and keeps us informed of its progreess and outcome!
      Service recovery 02392 899292

      You got 3 right!
      D'oh! Not good, dude.

    4. #3
      nheather's Avatar
      nheather is offline Sky User Member
      Exchange: Carfax, Horsham (SDHRSHM)
      Broadband ISP: Paying more to get Unlimited so that I get the same service as the MID I signed up for
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Sep 2006
      Location
      Horsham, West Sussex
      Posts
      219
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Happy to do so ... do you know the email address to use?

      Cheers,

      Nigel

    5. #4
      reddwarfcrew's Avatar
      reddwarfcrew is online now Sky User Moderator
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,074
      Thanks
      32
      Thanked 92 Times in 85 Posts
      BroadbandTechnicalSupport@BskyB.com.

      Usually get a reply in 24-48hrs.

    6. #5
      reddwarfcrew's Avatar
      reddwarfcrew is online now Sky User Moderator
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,074
      Thanks
      32
      Thanked 92 Times in 85 Posts
      Customer Service is:

      BroadbandCustomerService@BSkyB.com

      Skys normal CS dept is:

      CustomerZone@BskyB.com

    7. #6
      Keiran2K8's Avatar
      Keiran2K8 is offline Skyuser Serial Spammer
      Exchange: Redditch
      Broadband ISP: Max & VM VIP-85 & Be* Pro
      Router: Sagem F@ST 2504
      Sky TV:
      Join Date
      Oct 2006
      Location
      Redditch, WestMidlands, England, UK
      Posts
      3,763
      Thanks
      0
      Thanked 1 Time in 1 Post
      Blog Entries
      3
      Nod^^
      They usually respond pretty quickly with a decent responce!

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION