This is a discussion on Periodical Dissconects within the Sky Broadband help forums, part of the Sky Broadband help and support category; Got connected lastnight, and every so often my connection goes down, i cant access the routers web interface and i ...
- 13-12-06, 12:29 AM #1
Got connected lastnight, and every so often my connection goes down, i cant access the routers web interface and i have to power cycle it to get it working again, is this normal in the first 10 days?
- 13-12-06, 12:37 AM #2
im not connected yet but i queried this with the technical department at sky as some research showed that 'line settling' occours and he confirmed to me that this is indeed the case, for the first time you connect it finds the suitable speed for your line to handle, during this test period you may see dropouts as the line is in test mode to see the fastest speed it can go at without dropping the connection and maintain stability, he said it happens for the first few days though.
- 13-12-06, 09:00 AM #3
It is normal only in that people often discover that they have inherent noise problems on their line which are exacerbated with an ADSL2+ service.
It's no big deal and easily remedied once you know how
Please read this for background and a fix.
On the small chance that your disconnections are not noise related then the next most likely cause is a bug in the UPnP implementation in the router. This might also cause the loss of access to the router interface you refer to. The UPnP bug is easily fixed by turning off UPnP in the router admin pages.
Lastly, is your router running hot? It really needs to be mounted on its side on the supplied feet to function correctly.
What you have been told really only applies to the Sky Connect service which is ADSL Max technology and has a 10 day "training period". All other Sky BB services are LLU ADSL2+ services and there is no training period.
Last edited by Saturday; 13-12-06 at 09:06 AM.
- 13-12-06, 04:01 PM #4
If you cant get to the router menu then you are lossing the wireless connection to the router rather than loosing connection to the outside world. I had this problem and turning off uPNP in the router main menu fixed it for me.
- 13-12-06, 10:38 PM #5
I dont use wireless, im connected by wired and still cant get to the router, and idealy i need UpNp.
The router is mounted on the side stand!
And as for the noise thing ive been trying to do that hehe
- 19-12-06, 11:37 AM #6
Hi i have same problem, perssitent dropping connection longest is 30 mins before disconnection, then i have to power cycle router to reconnect.
I have just turned off upnp and seeing if it makes a difference.
I accessed my router by going to 192.168.0.1 username: admin password: sky
will post any new updates later today.
Sky tech support were very unhelpful!
- 19-12-06, 05:34 PM #7
I have had disconnections since day one and they don't really bother me as they usually only last for a minute or two before everything springs back into life. I am toying with the idea of buying a new router now I have my username and password, I gave my previous netgear router away to my brother to use on his new Talk Talk service.
- 19-12-06, 05:47 PM #8
Im in the same boat (Ahoy Ahoy) as Alan B having frequent daily disconnects although only for a couple of minutes and doesnt really cause me a problem, however ive already got another dsl router which im going to test that one too see what happensАрте́льный горшо́к гу́ще кипи́т. (Moral: Working as a team produces better results!)
имейте большое рождество и С Новым годом (have a great christmas and a happy new year )
Dont ya just love russian proverbs!
- 19-12-06, 07:45 PM #9
Lets us know what happens James, if it fixes your disconnections then this is a route I might go down as well.
- 19-12-06, 10:17 PM #10
Im still using the sky router, i havent been disconnected for about 3 days now! Must be a teathing thing!