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    Connect to Mid Query

    This is a discussion on Connect to Mid Query within the Sky Broadband help forums, part of the Sky Broadband help and support category; I am currently on Connect and my exchange was enabled back at the beginning of November. I have emailed Sky ...

    1. #1
      boab2791's Avatar
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      Connect to Mid Query

      I am currently on Connect and my exchange was enabled back at the beginning of November. I have emailed Sky BB Customer Support instead of phoning as I can't be bothered with the long wait times. The answer I got back indicated that either they where unaware my exchange had been unbundled or that "testing" was underway.

      I was basically told nothing they can do until I get notifciation of my "automatic transfer".

      My question is how do you know when you have actually been shipped over. I ask because once again severe weather has reduced me to 992kbps sync rate despite no overground cables being involved. Have just resynced to 2528 at 7db down but have to wait another 3 days to get out of the 500kb ip profile BT back to 2000kbps I have had for so long.

      From what I gather on SKY LLU whatever you connect at that is your profile and the adjustment is immediate, am I right on that?

      Hope someone can answer the above.

      Thanks


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    3. #2
      boab2791's Avatar
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      Just had a belated reply fro Sky regarding getting onto Mid from Connect as my exchange was enabled back in November.

      Extract from email:

      Please accept my apologies for the delay that you have experienced while trying to get onto the Mid package.

      Unfortunately, we are not in a position to migrate customers from the Connect package to our Mid package at the moment, despite your exchange being upgraded. As soon this is possible, you will be contacted.

      I am sorry that I am unable to offer a more favourable response at this time. If I can be of any further service, please do not hesitate to contact me on the details shown.


      As you can see it looks like they have no procedure in place to shift Connect customers over the Sky LLU, I feel let down by Sky yet again!!

    4. #3
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      Personally i feel that we should now only be charged the Mid Fee as it is not our fault that they havent upgraded us or have the infrastructure in place to migrate afta an exchange has been enabled...

      In fact i feel an email to sky an the murdocks coming on
      Арте́льный горшо́к гу́ще кипи́т. (Moral: Working as a team produces better results!)

      имейте большое рождество и С Новым годом (have a great christmas and a happy new year )

      Dont ya just love russian proverbs!

      J-ames

    5. #4
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      What e-mail address did you send the e-mail to?

    6. #5
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      I refused to go on connect because it was the same price as the BT package I was on, and I was worried that Sky would not be in any rush to switch me over to a 5 a month package once they had me signed on a contract and paying 17 a month!! But after I informed them that the exchange had been unbundled I was up and running within 10 days of order.

      I believe after read quite a bit of info on site that Connect is a rebadged BT ADSL product which has a period of about 10 days of hunting for the best and most stable line speed then locks the line at that speed. Sky Mid and Max are an ADSL2 product running on Sky equipment in the exchange and should continuously adjust for best results, but my speed is up and down like a yo yo even though I'm on mid. When I came in tonight my download speed test showed 600k then 5 minutes later it shot up to 5mb! Who knows.
      Infact I am going to stop running these tests cos I am getting paranoid about it!!

    7. #6
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      Hmmm - I'd be interested to know what e-mail address you managed to contact them on too. I'm in the same situation - my exchange was unbundled in November and I asked (whilst onto Sky about various other problems) when I would get transferred over, and they basically said "when it happens"! As you say, it's a bit off that I'm now paying 17 a month when I should be paying a fiver (or, I would be, only I complained that much they gave me over a month free!)

    8. #7
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      The email address i used was broadbandcustomerservice@sky.com

      I have had various replies back but this latest one at least acknowledges what I already know, the exchange has Sky LLU equipment installed.

      I will be sending a strongly worded email to Murdoch again as it takes the biscuit.

    9. #8
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      Thanks - I have sent a query as well.

      And ... how strange is that - I went away for an hour or so, came back and the forum looks completely different!!

      Update: I've just received a reply to my e-mail to Sky:

      A message that you sent could not be delivered to one or more of its
      recipients. This is a permanent error. The following address(es) failed:

      broadbandcustomerservice@sky.com


      Last edited by Stumpy; 14-12-06 at 10:38 AM.

    10. #9
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      Oops, my bad, should be broadbandcustomerservice@bskyb.com

    11. #10
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      LOL. Thanks - I've sent another one. I bet the reply isn't as quick this time!!

     

     
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