Sky BB and windows 2000
This is a discussion on Sky BB and windows 2000 within the Sky Broadband help forums, part of the Sky Broadband help and support category; New to the forum My workplace was getting rid of its old PCs. All the Microsoft systems and the security ...
- 07-12-06, 03:07 PM #1
Sky BB and windows 2000
New to the forum
My workplace was getting rid of its old PCs. All the Microsoft systems and the security settings were left on the computer. Computer was on a small network (4 computers and a server) and connection to the broadband internet at work was very good. I want to use this computer to connect to skybroadband at home.
I deleted McAfee through remove programs in the start menu and then check the hard drive for any further files, found none.
Connected the computer to the modem according to the instructions, loaded sky disc, get to the part where it is checks the connection and it comes up 'still having problems connecting'.
All the lights are on the router, I have even called sky and they have checked the line (said it was ok). I have unplugged all connection and reconnected.
Activation date 22 Nov and I have received my letter.
Is it possible that that there is a conflict with windows 2000? sky said it was possible that there were some drivers missing.
Would it be worth my while just upgrading the computer to XP?
I don't want to buy a new computer just to get the connection working.
Thanks for any advice
- 07-12-06, 03:11 PM #2Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
Chances are if it was on the work network it could be setup to use their settings.
Can you confirm that when you plug the router into your old work pc, that a light comes on to indicate a conection between the 2? ie the number 1 2 3 4 light?
Go to the control panel, find the icon for network connections, or network (something similar) Click on the icon, and inside you should have some icons for connections.
Can you tell me what is in there?
Last edited by NewsreadeR; 07-12-06 at 03:13 PM.
- 07-12-06, 03:13 PM #3
Welcome to the site Glenda
Reading what you have said I doubt its a 2000 problem but it could be the Lan card in the PC are you sure one of the numbers is showing green ?
It is possible that you may need to update the Lan drivers if the PC is quite old.Ray
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- 07-12-06, 03:24 PM #4
Chances are like wheelie said it will be the network card. More to the point it will be the sttings in the network card. make sure they are all to default and set up for dhcp.
Check your internet settings make sure they arent set up to go thru a proxy as this would stop ur connection.
Hope this helps.
reply if it dosent and well go thru a couple more things to try.
- 07-12-06, 03:25 PM #5
I am at work at the moment so I have to keep logging on and off the net. Sorry if i don't reply straight away.
from what I can remember in the network connection icon in the control panel, then LAN settings, internet protocal was checked, the properties of this had 192.168.0.1 the subnet was 255.255.255 (something similar). I will check tonight and get all the right numbers.
the lights on the router were all on and solid greenincluding the number 1 light (plugged the network cable in the number 1 socket).
if it is a LAN driver problem, is it costly to repair?
- 07-12-06, 03:27 PM #6Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
The network connection needs to be 192.168.0.2 not .1 thats the router IP address and the subnet would need to be 255.255.255.0
If we change that number by telling the network card to automatically assign the IP and also the dhcp we sussed it I think.
- 07-12-06, 03:35 PM #7
It should look very much like this though this is from a wireless one
If not then you will need to go into the settings for the Local Area Connection and make sure the Internet Protocol (TCP/ISP) Properties all all empty as there could be some redundant settings from the old network in there.
- 07-12-06, 03:35 PM #8
Skybroadband customer service definitely told me 1. goes to show how much they know!
how do I change the settings on the network card?
thank you all for the advice.
I will give these ago tonight and update tomorrow (possibly from home)
- 07-12-06, 03:42 PM #9Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
- 07-12-06, 03:47 PM #10
START > Programs > Control Panel > Network Connections > then Lan connection 1
right click on it and go to properties.
Then highlight TCP/IP and click on properties/advanced (cant remember which it is on W2k) then just click auto assign. and the same for the DNS.
That should then work.
the 192.168.0.1 is the router address so you cant use that one.
I think they might have been saying type that into internet explorer and see if it brings up your router.