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Ordered Last Tuesday
This is a discussion on Ordered Last Tuesday within the Sky Broadband help forums, part of the Sky Broadband help and support category; I think that Sky only dispatches the router once they've submitted the order to BT ....
- 27-08-06, 11:35 PM #11
I think that Sky only dispatches the router once they've submitted the order to BT.
- 28-08-06, 04:43 PM #12
Well I still haven't had any letter or received my router, I'm going to phone tonight if I get the chance.
- 28-08-06, 05:01 PM #13Site FounderExchange: Gravesend, NDGRABroadband ISP: Virgin XXL 200Router: Non Sky RouterSky TV: Yes
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well it is bank holiday monday"To help would be a great adventure"
- 28-08-06, 05:01 PM #14
Just phoned Sky just now and was told to phone back in a couple of hours as their system is being updated.
- 28-08-06, 05:13 PM #15
I keep forgetting that today is a bank holiday in England as up here it is a normal day. I fired of an email to the customer support email address I found on this website, if I don't get a reply though I'll just phone them tomorrow night.
- 29-08-06, 03:24 PM #16
Nothing when I got home today either.
I'm going to phone them tonight to see where the order is at because I feel that I should have had some sort of correspondence by now.
- 30-08-06, 05:50 PM #17
Never got round to phoning them last night because something came up but I called them just there when I got home as nothing had arrived yet. Was told the order had been cancelled, I didn't cancel it and was not notified it had been cancelled. Went through the process again, reluctant to give them credit card details, will no doubt end up with two £20 activation fees being charged. Expecting a letter now by Friday and if I don't get it by Friday I'm cancelling the lot, TV as well, won't miss it I hardly watch it and I'm on the basic package anyway. Why do they make these things so difficult??
Will keep you updated on how this progresses!!