Sky BB, still waiting (over 3 months)?
This is a discussion on Sky BB, still waiting (over 3 months)? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Since registering for Sky Broadband on the 31 August 06, I am STILL waiting for it? Early October, Sky said ...
- 03-12-06, 12:55 PM #1
Sky BB, still waiting (over 3 months)?
Since registering for Sky Broadband on the 31 August 06, I am STILL waiting for it? Early October, Sky said that there were equipment issues with my exchange (Beckenham, SE Greater London), and promised that I would get the broadband within a few weeks. I have already been charged £20 for the mid base package. I have sent Sky Broadband 2 letters, and have sent several emails ALL have been ignored. I have phoned the premium rate 08705 515515 number loads of times with no success. My present ISP is Orange/Wanadoo and I have already givien Sky the MAC code for the migration. I dont believe Im ever going to get it? PLEASE HELP, SOMEONE!
Last edited by Lionhart; 03-12-06 at 01:04 PM.
- 03-12-06, 12:58 PM #2Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
Have you tried ringing them for an update?
Without speaking to them, its hard to say whether you would get it or not.
Give them a ring on the freephone number and ask whats going on. Then report back in this thread (its yours now)
- 03-12-06, 01:11 PM #3
What is the freefone number, and what dept do I ask for? The 08705 515515 number just directs me to an automatic answer saying that Sky will contact me when the broadband is ready. Is 3 months wait a long time, or is this normal?
- 03-12-06, 01:13 PM #4Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
0800 051 2595
3 months without an update is a very long time.
Give them a ring on the number above and keep us informed
- 03-12-06, 01:21 PM #5
Just checked my exchange Beckenham - OLO Code: LSBEC. Enabled: Yes. Does this mean that Sky Broadband is ready? I have just phoned Sky and they tell me that the Sky Broadband was cancelled? They say that it was cancelled by BT? They NOW tell me that I have to get another MAC code from Orange/Wanadoo. I dont believe this!
Last edited by Lionhart; 03-12-06 at 01:37 PM.
- 03-12-06, 01:23 PM #6Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
Yes - theoretically you should be able to get Sky broadband, providing all the spaces so to speak have not been taken
- 03-12-06, 02:00 PM #7
Any comment please on the fact that Sky said that BT has cancelled my Sky Broadband? I have just contacted Orange asking for another MAC code, and they said I would be charged £12 for another MAC code, as the last one was cancelled? It gets worse! WHAT NEXT!
- 03-12-06, 02:05 PM #8Exchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
Orange seem to have adopted the £12 MAC fee after the first one has been used / cancelled. Their reason for this is to stop people asking for a MAC so as to bribe them into giving a discount on their products.
People would ask for a MAC as a signal to Orange that they were not happy and then never use it.
In your case the MAC was probably cancelled by BT because it could have been inputted wrongly by Sky, a thought not fact.
Have you rang Sky? If they are saying that you need one, then I would call orange and explain to them, they may waive the fee.
- 03-12-06, 02:22 PM #9Exchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD boxThe group, which has 1m broadband customers, claims the £12 charge will only be imposed on customers who repeatedly request the code.
The first application for a mac (migration authorisation code), will continue to be free. The new charge is targeted at those who receive a code but allow the 30-day usage period to elapse, then request a new one.
- 04-12-06, 09:20 AM #10
I have contacted Orange/Wanadoo again. After explaining that it was NOT my fault that my migration was cancelled by BT. They will try and waiver the £12 charge. It seems likely that Sky Broadband was to blame for the error. WHY didnt Sky or BT contact me of this error? What with all the mistakes Sky made with sorting out my direct debit and now this, I have been BADLY let down by Sky. A NIGHTMARE!