Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 2 FirstFirst 12
    Results 11 to 14 of 14

    Does this seem right

    This is a discussion on Does this seem right within the Sky Broadband help forums, part of the Sky Broadband help and support category; From what I can recall you just call SkyBB TS and tell them you getting a lot of errors on ...

    1. #11
      Wheelie's Avatar
      Wheelie is offline Sky User Member
      Exchange: Stanmore LWSTAN
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Aug 2006
      Location
      Stanmore
      Posts
      3,424
      Thanks
      0
      Thanked 0 Times in 0 Posts
      From what I can recall you just call SkyBB TS and tell them you getting a lot of errors on the line and you think capping it would help, they should then pass your case over to the correct tier I believe its tier3.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here


    2. Advertisement
    3. #12
      dada's Avatar
      dada is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Quote Originally Posted by Restorer View Post
      How do you actually do this? Is there a special number for ts?
      And do you just say "I want to raise a ticket?"
      actually, what you have to do is contact 08705515515, you will be directed to tech support for broadband. they will do some checks and based on the checks, they will create a ticket for you and have it raised to a higher tech support level

    4. #13
      nickc's Avatar
      nickc is offline Sky User Member
      Exchange:
      Broadband ISP: slow Max
      Router:
      Sky TV:
      Join Date
      Dec 2006
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Have just rung technical support as they didn't get back to me.

      Nice chap said there is a note on my account from tier 2 saying that my line can only handle 2 GIG. i said i'd love 2 gig but didn't he mean 2 meg! He said no that's what the note said. he phoned tier 2, surprisingly they didn't know how the note got there.

      They checked my line speed yet again and said it should take 15meg ok. now upgraded to tier 3.

      another long wait coming up.

    5. #14
      Hornet's Avatar
      Hornet is offline Sky User Member
      Exchange: Eastbourne, SDESTBR
      Broadband ISP: Sky Fibre Unlimited
      Router: Billion Bipac 7800N
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      Sunshine Coast
      Posts
      696
      Thanks
      1
      Thanked 0 Times in 0 Posts
      Yes unfortunately so but please keep us informed how you get on.

     

     
    Page 2 of 2 FirstFirst 12

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION