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This is a discussion on Strange sync within the Sky Broadband help forums, part of the Sky Broadband help and support category; Well, after happily being back on ADSL2+ they have finally got around to actioning my ticket to remove the UPLOAD ...
- 27-12-06, 10:10 PM #41
Well, after happily being back on ADSL2+ they have finally got around to actioning my ticket to remove the UPLOAD cap which would finally get me back to my original profile.......
..... but instead of simply removing the UPLOAD cap as per my request (which included the whole email string back to the very start), they have decided to put me back to ADSL1 with a max DL of 8092kbps and also cap my UPLOAD even further back to 416.
To be fair I get the impression that when the ticket is created from the e-mail they simply put on it that the user is having connection problems and so T3 do what they think is best.
Oh well, another email off to them in hope to get my connection back to it's original state. This time I have stated very cleary to ensure that the ticket states that they need to read the full email string.
Can't believe how painful this has become.
- 30-12-06, 11:34 AM #42
Woohoo, I'm now finally back to my original profile with my router reporting ADSL2+ and connecting both down and up without any cap.
My advice to anyone mailing Tech Supp is to state very clearly that when they create the ticket that they add for Tier 3 to readyour email otherwise they seem to create a ticket with a default choice of standard errors and therefore T3 end up fixing a totally different problem to what you mail in with.