Why is my connection so slow?
This is a discussion on Why is my connection so slow? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by NewsreadeR have you tried connecting via the test socket in your master socket? faceplate won't actually come ...
- 24-11-06, 06:25 PM #11
and i'm a bit reluctant to force it - disconnect wires - and lose my phone line
(as has happened before...)
i'd also obviously lose my connection to the internet - and thus to this site
where someone might be able to tell me how to fix it!
- 24-11-06, 06:28 PM #12
you have no doubt been through it before but are u using wirless or wired?
an extension cable for the phone?
any unfilterd phone points etc.
if the answer to those is no and you still get poor speeds in the test socket if you have one then your looking at a line issue.
also post your stats from router status under maintenance.
line may need capped down a bit to reduce errors which will show its syncin high but due to the amount of errors your actualy getting a very slow connection.
- 24-11-06, 06:28 PM #13Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
How are you connected to the router by ethernet or wireless?
You are on a MAC ?
Have you got a software firewall?
running out of ideas
- 24-11-06, 06:37 PM #14
thanks for the tips guys
first thing - i'm a bit of a luddite
i can follow instructions
but you should assume my level of technical knowledge / jargon as that of most pond life
i'm on a MAC
i'm using wireless through an airport
there are two computers in the house - both using a wireless connection - both getting the useless speeds
my stats right now:
ADSL Link Downstream Upstream
Connection Speed 12077 kbps 766 kbps
Line Attenuation 29.5 db 15.0 db
Noise Margin 7.1 db 11.5 db
but i'm not actually getting anythink like that speed
when i run a speed test, i get around 410 down
any other suggestions VERY gratefully received!
- 24-11-06, 06:39 PM #15Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
Can you try using the MAC on ethernet and not wireless to see if it changes? Excuse my ignorance I dont know anything about MACS, unless its a Big Mac
ethernet is the wired lead that come with your router
Last edited by NewsreadeR; 24-11-06 at 06:44 PM.
- 24-11-06, 06:41 PM #16Skyuser Serial SpammerExchange: RedditchBroadband ISP: Max & VM VIP-85 & Be* ProRouter: Sagem F@ST 2504Sky TV:
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lol@Ged, Same here! Never used a Mac?
- 24-11-06, 06:42 PM #17
ok - going to try that now
back when i have
- 24-11-06, 07:05 PM #18
ok - don't both shout at me at once
but i should have tried that ages ago
instant difference - getting 9.5 MB when i go wired rather than 0.4 MB when wireless
so it's the wireless that's screwy
but it's not really an option to run wires around the house
any suggestions for fixes?
i took a look at the wireless speed issues thread - but that seems to have been moved - and i can't find where to!
there was a suggestion of checking that the router is set to AUTO108Mbs - once again my luddite nature kicks in - how do i do that?
and, if i didn't say it already - THANKS!!
- 24-11-06, 07:08 PM #19Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
Go back into your router admin pages, its in the wireless section in there
http://www.skyuser.co.uk/forum/view-routerstats.html just added to tutorials so you can find your way into the router.
Change it to auto108 and let us know then
- 24-11-06, 07:17 PM #20
god dam mac users and there fancy pants sexy white airports
heh just kiddin glad you have found the problem