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    Sky cancelled my service

    This is a discussion on Sky cancelled my service within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ws connected on 27th October afetr my initial date of the 11th October passed. Was connected for 2 weeks then ...

    1. #21
      ffcsteve's Avatar
      ffcsteve is offline Sky User Member
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      Ws connected on 27th October afetr my initial date of the 11th October passed. Was connected for 2 weeks then cut off by good old sky who when I spoke to CS said they didn't know why I was cut off and asked me if I knew . I have reordered again and was due to be connected on 22nd November and now I have joined the list of getting every excuse why I haven't been connected. more fool me I guess for giving Sky a second chance, how stupid hey.


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    3. #22
      dgilbert2's Avatar
      dgilbert2 is offline Sky User Beta tester
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      I wonder if every Sky BB on your exchange has this problem?

    4. #23
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      Cancelled my BB....

      After much frustration, I phoned up customer services and requested a full cancellation to be put on my line. The rep totally agreed with my reasons for leaving and even said he would do the same in similar circumstances!

      I believe the cancellation process is coming to an end with a few markers remaining on my line- so customer services tell me anyway.

      Well time to look for a new provider- any suggestions welcome

    5. #24
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      they cancelled mine too

      I had a couple of days connection back at the beginning of Nov. My BB was ceased on the BT website on 6 Nov. I asked sky to reorder as BT have no new orders to try to reprovide my service, but apparently I am in 'pre active cancel' and have been since 6 Nov. I don't know what that means, except that sky just don't want to know!

    6. #25
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      Quote Originally Posted by Jackson_50 View Post
      Sorry for the delayed responce.
      But yes, you are correct. 7000 Lines ceased for no apparent reason.
      Leaving user with no BB , and no ability to get BB for 30 working days.
      Tried to join SKYBB in September, gave MAC number, then cancelled as 3 months quoted. Since then SKY has 'seized' my BB line - they are unable to free it - their system automatically cancelling their instructions to release each time they try. NO BB since September and unable to transfer to new ISP. BT and OFCOM unable to intervene. Any advice welcome

    7. #26
      nettles's Avatar
      nettles is offline Sky User Member
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      Well, today I had a reply to the email I sent 3 weeks ago. I can re-order Sky cos they have cleared it down and everything is ok. So I (being naive) phone them to re order. Guess what - its still in pre active cancel so can't do anything. On a more positive note, I checked my line and there seems to be no tags, so I am off. I am going to cancel the TV and put up with freeview - they ain't getting another penny out of me!

      EDIT - I ordered with BE last night (15th Dec) and got an email today saying my activation date will be 21st Dec, so I will be back online at a reasonable speed by Xmas! Hooray. Phoned sky and found out I have just under 100 in credits on my account (I was only ever told of 10p credit being applied as compensation for a 47 minute wait on the 0870 number and that was when I was transferred - they did nothing about the original wait, but hey, who cares - it looks like someone put a decent credit on at some time! I will stay with Sky for TV until the credit runs out and then cancel!
      Last edited by nettles; 16-12-06 at 03:03 PM.

     

     
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