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This is a discussion on Connected.... within the Sky Broadband help forums, part of the Sky Broadband help and support category; Well i've just switched one Sky Microfilter to another sky one and it went from 7616 to 7968 in the ...
- 22-11-06, 05:45 PM #11
Well i've just switched one Sky Microfilter to another sky one and it went from 7616 to 7968 in the test socket.
Still though, i'm expecting somethings wrong somewhere? Was hoping for 10mb atleast, and 700kbps upload speed - i'm going to phone them about that.
*EDIT: now at 8032 kbps 416 kbps...rising. lets see if i can break the 8mb sync speed to prove that im not capped...i wonder
Last edited by nFuriate; 22-11-06 at 06:07 PM.
- 22-11-06, 06:06 PM #12
nFuriate that would be great as it seems a lot of new users on the MAX package are synching at or around the 8mbit mark when their stats would suggest a higher sych rate. Please keep us informed on what sky say about these lower sych speeds. Cheers.
- 22-11-06, 07:37 PM #13
Never had a problem with line noise before but i'll defo give the filter a try.
I'll report back
- 22-11-06, 07:41 PM #14
Okay, rang the free phone number and a scottish person answered. With the download speed they virtually said yeh that's what your going to get. With the upload speed she said that it was the mid packages cap, and that it could take till midnight for it to sync higher, wth? It's like they're trying to get me off the phone with that excuse.
So, the question is why are people getting =<8mb download speed and 416k upload speed? TBH I think it's to do with the capicity at the exchange, why give one person up to 16mb when you can say to two people that the max they can get is 8mb, and thus take on double the customers == £££.
It would be helpful if someone else gave them a call aswell, to see what they say: 0800-051-2595.
- 22-11-06, 07:54 PM #15
WTH? I can't get any higher than 7616kbps now.... She better not have capped me!
- 22-11-06, 08:15 PM #16
Ive called them today a few times and had lots of variations, from it will take a few days for your line to settle down to my line can only support 2mb.
The last bit is not thier fault as thats what a couple of the ADSL checkers say even though ive been on a solid 8mb connection with Zen for sometime and have decent stats. Also i was quoted 12mb by the ISP which i cant for the life of me remember what they are called but its the one that uses the same LLU equipment and i believe they are owned by Sky. Is it UKOnline?
A ticket has been opened and i'll just have to wait i guess
- 22-11-06, 09:55 PM #17
My brother was connected yesterday to sky MAX and i asked him to give me his line stats to see how fast he is connecting.
Yesterday he connected at 8.8Mbps and the upstream was 768kbps.
Today it is:
ADSL Link Downstream Upstream
Connection Speed 9170 kbps 766 kbps
Line Attenuation 34.0 db 19.8 db
Noise Margin 5.9 db 12.5 db
So the downstream has increased. I guess the reason he is not connecting higher is because of the noise on the line at home which ill have to sort out over christmas with some rewiring. Anyway, the good news here is that i thought sky were throttling his connection, but it looks like they are not. His exchange (North Wembley) was enabled by easynet only 2 months ago so i very much doubt there is contention there or that capacity has been reached. It looks likely that on busier exchanges some capping might be in place.
- 23-11-06, 12:11 AM #18
Well I think i'll give it a rest for today. I'll check tomorrow though to see if anything has changed.
- 23-11-06, 03:59 PM #19
Well, back online today and surprise surprise it's still at 416kbps. Grr they better fix it soon!
- 23-11-06, 04:05 PM #20
I think there are quite a few other members that feel the same way, I wonder if its an update they did on the cards in the exchanges that could be causing these problems?
Lest hope what ever is causing this problem they get it sorted out sooner rather than later.Ray
Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
If you would like to know the straight line distance to your exchange then
Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here