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    Advice - Check On The Progress Of Your Order

    This is a discussion on Advice - Check On The Progress Of Your Order within the Sky Broadband help forums, part of the Sky Broadband help and support category; So, you've had the magic e-mail with your order number, they've confirmed your migration code, you've even had the letter ...

    1. #1
      spcdust's Avatar
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      Advice - Check On The Progress Of Your Order

      So, you've had the magic e-mail with your order number, they've confirmed your migration code, you've even had the letter saying that you'll soon receive the free router - it's in the bag, you'll soon have Sky Broadband? Well possibly not as things can still go wrong.

      After getting the router confirmation letter I telephoned Sky and was given a firm activation date yet two days later I telephone them again and I am told rather ambiguously "there's been a problem provisioning your line, we'll investigate and call you back".

      I'm trying to cut them some slack as it's hopefully launch teething problems, however I have read a few similar cases of this happening. Ultimately I feel slightly disappointed and think that if I hadn't called I'd be none the wiser. My advice to anyone is to regularly call Sky to check the progress of your order...just in case.

      spcdust


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    3. #2
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      Well, just to see if I can get any more sense out of Sky I called them again this afternoon to get a further update. Apparently the computer system that communicates with BT's systems keeps crashing (apparently down for four hours yesterday, and has also been down for the best part of today). This system relates to line activation dates, line provisioning problems, reported delays etc. and as the helpful CS rep said, they just aren't able to tell anyone anything. He reckoned that this "tempermental" system is causing all sorts of issues in provisoning lines effectively and on time, and that basically they're all working blind without it.

      So....no real useful info available, as he said "all the orders they currently have may go through smoothly, may be on time, may be delayed or may have been cancelled by BT but we just can't tell".

      I do have to add that although the news the CS rep presented wasn't what I wanted to hear he was very polite and apologetic and promised that I would get an update hopefully by telephone this evening. Personally I'm not that fussed if my activation date slips by a few days but it would just be nice to know.

      Hey Ho

      spcdust

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      Same thing here. I ordered 11th august and was told router would be sent within 5 days - heard nothing so rang them tuesday night to be told theres "A Problem" and I would get a call back on thursday.

      A bit annoying because I could have been sat here waiting and waiting and I wouldn't have known anything. Just a little bit of communication wouldn't go amiss.

    5. #4
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      Have to agree, communication dont cost a great deal in these times. But look on the bright side, good things come to those who wait.

      As you can understand, they have probably got some kind of a backlog as the demand has been tremendous




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