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    Broadband not working

    This is a discussion on Broadband not working within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have been activated on Sky Broadband since 25th October. However, till date, I have not been able to connect ...

    1. #1
      decentguy_uk's Avatar
      decentguy_uk is offline Sky User Member
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      Broadband not working

      I have been activated on Sky Broadband since 25th October. However, till date, I have not been able to connect to internet. Each time I call help desk, they take me through series of troubleshooting process and always end up saying its an exchange fault

      I currently have ticket open with tier2 team. But I would like to push this issue harder and increase priority.

      I have alreay written a letter to Sky but dont think thats going to help a lot.

      Do you have any other ideas on how to resolve this issue or how to prioritise my issue? Call supervisor? Call tier3 team directly? Call exchange to confirm that they are looking at my problem? I am confused.

      Let me know what you folks think.


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    3. #2
      Keiran2K8's Avatar
      Keiran2K8 is offline Skyuser Serial Spammer
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      Well what are your routers stats?

      Check ; http://www.skyuser.co.uk/forum/showt...8888#post28888

      Also welcome to SkyUser.co.uk

    4. #3
      mash123's Avatar
      mash123 is offline Sky User Member
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      I've had the exact same problem as you.
      Been activated since late October but it still hasn't been working.
      Sky say it's a fault in the exchange.

    5. #4
      MattB's Avatar
      MattB is offline Sky User Member
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      Yep, same here - 'activated' on October 28 (ordered September 11) and nothing ever since.

      Only ever 'well, the problem is progressing' from TS.

    6. #5
      Psycho's Avatar
      Psycho is offline Sky User Member
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      Some e-mail contacts for you all.

      I send any e-mail correspondence to the following broadbandtechnicalsupport@bskyb.com & CC to broadbandcustomerservice@bskyb.com & james.murdoch@bskyb.com

      Don't be afraid to ask for what you want. I personally asked for one point of contact with whom I could liase regarding lack of service & was finally given a name & number.

      However lets also not forget that none of the people you will liase with are directly responsible for whatever problems you are encountering & when all is said & done they are trying to do a job just like the rest of us. So good manners will always be appreciated.

    7. #6
      decentguy_uk's Avatar
      decentguy_uk is offline Sky User Member
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      Still did not made any progress. This time they have come up with excuse that equipment that sky provided to BT was faulty and BT engineer is going in to replace it. Its been 4 days now and no joy at all.

      I am now seriously considering of paying 10 extra to other broadband provider and get service up and running. At least I will hopefull not have to wait for long in queue to get my problems resolved.

    8. #7
      mash123's Avatar
      mash123 is offline Sky User Member
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      I am also awaiting for the broadband to be fixed.
      "A fault in the exchange" :s
      If i was to cancel, would i still have to pay?

    9. #8
      mash123's Avatar
      mash123 is offline Sky User Member
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      Still waiting for the 'fault' to be rectified.

     

     

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