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    General Broadband questions

    This is a discussion on General Broadband questions within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I have a couple of questions regarding poor internet access in my house I have the sky q er110 ...

    1. #1
      MPinBC's Avatar
      MPinBC is offline Sky User Member
      Exchange: Bishops Cleeve
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      General Broadband questions

      Hi
      I have a couple of questions regarding poor internet access in my house
      I have the sky q er110 router running from a "normal" (not fibre) phone line
      This is in the living room and internet access on the Sky Q box, and the X Box (same room) is generally OK

      Internet access upstairs is via Powerline adapters in wall sockets enabling a couple of laptops to be ethernet cable connected (via a dumb switch), as well as a range extender upstairs to assist with wifi access for wireless devices.

      What devices do we have connected ?

      Wifi:
      Sky Q box
      X Box
      up to 4 iPhones
      up to 2 Microsoft Surface Pro 4 s
      up to 2 Nintendo Switch units
      one Asus Chromebook
      2 Google home devices
      2 smart sockets

      Ethernet (via powerline):
      up to 2 laptops
      1 Playstation

      The issues that we have are
      1. Speed test - when I run a speed test from my wired-in laptop, i'm getting ~6Mbps - obviously very very slow. This is reflected when I try a video conference and it says by connection is unstable
      2. One of the wired-in devices occasionally completely looses all connectivity for minutes at a time
      3. The iPhone wifi connection on all the phones often fails to work, even though the wifi signal strength is strong on the devices.

      Router hard-boots seem to resolve some of these issues temporarily, but we usually have to do this at least weekly

      Any advice please ?

      Thanks

      Mike


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    3. #2
      sdd's Avatar
      sdd
      sdd is offline Sky User Member
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      Re: General Broadband questions

      Is your router plugged into your main telephone socket? or an extended one.
      Have you got fibre? because you should be getting more than 6mb

      Wifi on them routers are not great my router is in the hallway and my son sites about 3ft away in our front room and he gets terrible signal its like up and down or don't connect at all
      Plugging into the back of the router we get about 70mb before upgrade we got 30mb. so for fibre you should be getting a min of 25/30mb


      Nobody is Perfect.....I am Nobody....Therefore I am Perfect

    4. #3
      MPinBC's Avatar
      MPinBC is offline Sky User Member
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      Re: General Broadband questions

      We could get fibre (Virgin), but it would mean digging up the driveway, which is not an option at the moment

    5. #4
      FelixTCat's Avatar
      FelixTCat is offline Sky User Member
      Exchange: Tilehurst
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      Re: General Broadband questions

      First, is your router connected to the telephone master socket? This is usually in the hall rather than a living room but is does depend on your set-up. It should be the first telephone socket after the line enters your house.

      Second, the speed you are getting from your laptop is reduced by the fact that it is coming via your powerline adapters. They attenuate the signal. What is your speed if you attach the laptop to the router by ethernet cable directly? Disconnect every other device before you carry out the speed test.

      Thirdly, your router will split the available bandwidth between all the devices connected to it, so if you want to video conference, make sure that all the other devices are disconnected from the router (i.e. not connected to the router by wifi or ethernet).

     

     

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