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Why - Me!
This is a discussion on Why - Me! within the Sky Broadband help forums, part of the Sky Broadband help and support category; After joining Sky I was well pleased, Activated two days before I was supposed to! The service got activated and ...
- 18-11-06, 10:43 AM #1Skyuser Serial SpammerExchange: RedditchBroadband ISP: Max & VM VIP-85 & Be* ProRouter: Sagem F@ST 2504Sky TV:
Why - Me!
After joining Sky I was well pleased, Activated two days before I was supposed to!
The service got activated and the first thing I did was do a speedtest, The speedtests reported 12-14mb! Just what my attenuation suggested!
Syncing at 12xxxkbps I was happy!
Then a few weeks later the service started dropping out, Yes! Disconnecting and staying like that until I rebooted the router! - Yes Annoying.
Then after contacting Sky who informed me everything is fine - Well it was!
Then came the MAJOR Sky Midlands LLU Update, They started fiddling and then BANG go my speed!
From a Sync of 12xxxkbps to 8096kbps! Now I can barely get that! Seems that they have capped me at that as the SNR tweak doesnt change my sync rate at all!
So from a speedy connection down to a miserable slow connection! Contacted Sky again who admitted they capped the line - yes - Without informing me!
Well some "HANDY" person removed this for me and everthing was fine until I get the DREADED letter!
Thank You for contacting Sky Tech Support,! After reviewing our systems, We have made some updates to the network which should have improved your connection"
UH NO! This has brought me back to square one! So now im NOT Fuming as im glad I still have my Telewest Connection - YEY!
So I tried removing the ringwire to find I dont have one - GREAT!
So know im stuck with this slow connection, For £10.00 8Mb still seems OK, But well annoyed that with them tinkering they have messed it up!
So any pointers on how to get this resolved is appreciated!
ADSL Link Downstream Upstream
Connection Speed 8096 kbps 768 kbps
Line Attenuation 32.0 db 20.0 db
Noise Margin 8.9 db 13.0 db
Also they seem to have moved me back to ADSL1? As my attenuation has dropped from 35.5db to 32.00db?
So anyone who is in the same situation could let me know what sky said to them would be appreciated!
- 18-11-06, 11:42 AM #2
I don't think you're on ADSL1 as your upsteam connection is 768kbps - could be wrong though. However, if you want to check what service your router is reporting you'll find the appropriate command over at the Tech forum.
My guess is that you're on ADSL2+ capped at 8meg.
PS Did you ever do anything about improving the filtering on your connection?
- 18-11-06, 12:51 PM #3Exchange: RedditchBroadband ISP: Max & VM VIP-85 & Be* ProRouter: Sagem F@ST 2504Sky TV:
yeah! looked for a non-existant ring wire? no test socket! old style box!
- 18-11-06, 01:01 PM #4
Buy an NTE5 with filtered faceplate, fix it by the side then wire it into the old mastersocket. Then run everything off the new socket.
- 18-11-06, 01:05 PM #5Exchange: RedditchBroadband ISP: Max & VM VIP-85 & Be* ProRouter: Sagem F@ST 2504Sky TV:
Yeah! Ordered one last night! Just waiting for reciept of it?
Just out of interest how many cable are there behind your socket? I only have 2?
- 18-11-06, 01:14 PM #6
I have two extension runs - one upstairs, one downstairs. So one pair in and two pairs out (plus ring wires).
If all you have is two wires coming in to the socket and none leaving it then presumably you have no extensions in the house? Are you running everything off the master socket then?
- 18-11-06, 01:15 PM #7Exchange: RedditchBroadband ISP: Max & VM VIP-85 & Be* ProRouter: Sagem F@ST 2504Sky TV:
No there are two sockets! One Upstairs, One Downstairs! But there doesnt seem to be any other wires?
- 18-11-06, 01:33 PM #8
Well, stating the obvious, there has to be.
Either the other one is the master and you have been looking at an extension or the line is split and then goes to the two sockets. If there is a line splitter then look for a small box close to where the phone line enters the house. It could be outside but this is less likely.
If your line is split then wiring a new socket into just one of them is pretty much a waste of time. You need to fit it just after the splitter and then turn the two sockets into extensions (filtered or unfiltered).
- 18-11-06, 01:36 PM #9Exchange: RedditchBroadband ISP: Max & VM VIP-85 & Be* ProRouter: Sagem F@ST 2504Sky TV:
Yes! i think your right! There is a brown little box! Which is where it splits?
Grr! So now im Buggered!
- 18-11-06, 01:41 PM #10
No that's fine. Fit your new socket next to the splitter and run the two existing sockets off it (wire them into the faceplate).
If you've bought a faceplate that offers filtered and unfiltered connections for extensions then you could create a dedicated ADSL extension.