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    Expected speed on broadband unlimited

    This is a discussion on Expected speed on broadband unlimited within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Could anybody tell me what are the expected speed for broadband unlimited? Im having problems watching youtube videos, amazon ...

    1. #1
      tovi2503's Avatar
      tovi2503 is offline Sky User Member
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      Expected speed on broadband unlimited

      Hi

      Could anybody tell me what are the expected speed for broadband unlimited?
      Im having problems watching youtube videos, amazon films etc.
      Ive just done a speed test this afternoon
      Date of test: 13/11/2017 14:33:03
      Response Time: 234ms
      Download Speed: 6.5Mbps
      Upload Speed: 0.5Mbps

      yesterday it was 5mbps download speed.
      Is this acceptable?
      Is it worth phoning sky?

      Broadband Link Downstream Upstream
      Connection Speed 7348 kbps 578 kbps
      Line Attenuation 46.5 dB 28.9 dB
      Noise Margin 7.2 dB 6.6 dB


      Poll Interval:


      Seconds (at least 3s): 10
      Last edited by tovi2503; 13-11-17 at 03:45 PM. Reason: added stats


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    3. #2
      Koala5's Avatar
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      Re: Expected speed on broadband unlimited

      The line attenuation indicates you are quite a way from the exchange, so your speeds could be about right, I’m sure someone will correct me if I’m wrong.

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    5. #3
      tenar's Avatar
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      Re: Expected speed on broadband unlimited

      poor upstream indicates noise allied with higher snr on downstream so will need to check filters? or telephone line for noise

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    7. #4
      tovi2503's Avatar
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      Re: Expected speed on broadband unlimited

      Quote Originally Posted by tenar View Post
      poor upstream indicates noise allied with higher snr on downstream so will need to check filters? or telephone line for noise
      should i ask sky to check my phone line?
      we dont have any filters as its direct from the socket, a new socket was fitted last year, in an attempt to fix the constant disconnections.

    8. #5
      tenar's Avatar
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      Re: Expected speed on broadband unlimited

      if you have a telephone dial 17070 then option 2 will do a noise level test with your voice (do without router connected) if you hear any noise popping crackling or hissing ie then call sky for line test

     

     

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