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    Internet stop working please help

    This is a discussion on Internet stop working please help within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok I have the sagm fast 1704 windstream and my internet not working only green lights working are the DSL ...

    1. #1
      Whitron2016's Avatar
      Whitron2016 is offline Sky User Member
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      Internet stop working please help

      Ok I have the sagm fast 1704 windstream
      and my internet not working only green lights
      working are the DSL and wireless the internet light
      Has been off for about 5 hours what do I do
      ive rebooted


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    3. #2
      pete.i's Avatar
      pete.i is offline Sky User Member
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      Router: Sagem F@ST 2504
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      Re: Internet stop working please help

      You will probably have to ring Sky. Hopefully you have your broadband and your telephone line with Sky otherwise a nightmare could ensue. As a first action plug your router into the BT test socket. You access that by removing the front cover of the BT/Openreach box where your telephone line comes into your house. If you ring Sky that will be the first thing the engineer will ask you to do. If it all works then you have a problem inside your home and that will be a chargeable fix. If it still doesn't work then the problem is outside your home and will be the responsibility of Sky or Openreach.

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Internet stop working please help

      It appears you are either using a proxy or are posting from USA. Either way Sky have never given out the sagm fast 1704, so I doubt if Sky can help you, you are more likely to get aid from Verizon. I would advise getting a new router as the 1704 is very old and does not even support Wireless N, which itself is now out-dated.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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