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    Tier 3 information

    This is a discussion on Tier 3 information within the Sky Broadband help forums, part of the Sky Broadband help and support category; This is for all the night owl people out there. Just a short note to clarify that ringing through late ...

    1. #1
      Won't Be Named's Avatar
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      Tier 3

      This is for all the night owl people out there. Just a short note to clarify that ringing through late at night and in the early hours of the morning won't get you passed through to Tier 3. People seem to think this is true, but it isn't. You will only be passed through to Tier 3 if your ticket has been open for more than 5 days and you havn't been contacted back by them.

      If your fed up with being on the phone to sky all the time and spending money then just email the Tech people. They will be more than happy to help and plus, its cheaper for yourselves.

      Cheers!


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    3. #2
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      Quote Originally Posted by Won't Be Named View Post
      If your fed up with being on the phone to sky all the time and spending money then just email the Tech people. They will be more than happy to help and plus, its cheaper for yourselves.

      Cheers!
      Providing your (the end user's) email service is working and/or you can get connected to the internet of course

    4. #3
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      Quote Originally Posted by Won't Be Named View Post
      This is for all the night owl people out there. Just a short note to clarify that ringing through late at night and in the early hours of the morning won't get you passed through to Tier 3. People seem to think this is true, but it isn't. You will only be passed through to Tier 3 if your ticket has been open for more than 5 days and you havn't been contacted back by them.

      If your fed up with being on the phone to sky all the time and spending money then just email the Tech people. They will be more than happy to help and plus, its cheaper for yourselves.

      Cheers!
      One slight flaw.......

      Tier 1 & Tier 2 dont have E-Mail access.....

    5. #4
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      Might I then ask how 1&2 communicate with 3 (please don't say post-it notes)?
      Service recovery 02392 899292

      You got 3 right!
      D'oh! Not good, dude.

    6. #5
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      same as most buisnesses a ticket based helpdesk system.

      when a ticket is logged its placed in the appropriate que where t2 or t3 pick it up then its dealt with from there.

      on occasions t3 can be contacted by phone.

    7. #6
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      Alrighty then (we use post-it notes)\!
      Service recovery 02392 899292

      You got 3 right!
      D'oh! Not good, dude.

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      **Bdderr..bdderr..NEWSFLASH...Bdderr...***

      Tier 3 are..........












      Now taking calls during certain hours!!!!








      But dont tell anyone,I'd have to kill you!!!!

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      What hours may these be?




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      9 am to 9 pm I think.I'd have to check when next in.

    11. #10
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      Well thats great news, as long as they keep it up.

      So I take it tier 3 take the calls from Tier 1 and 2 and not that a customer can ring direct?




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