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    Tier 3 information

    This is a discussion on Tier 3 information within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Psycho Thing is mate I was making a simple statement, if you want to speak to them ...

    1. #51
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      Quote Originally Posted by Psycho View Post
      Thing is mate I was making a simple statement, if you want to speak to them don't hang up. You admitted that you waited an hour so why not wait 2?

      Difference between me & you is that I've spoken to them twice & as yet you haven't so go figure who may get their problem resolved first.

      I never said the situation was ideal & if you want to trawl through my posts you'll see that I've had plenty to say about the matter elsewhere.

      I think the customer service stinks but at the present rate of sign ups Sky are going to do jack about changing it.

      Anyway, if you want to rant & rave to Sky then go for it. I just don't think it will get you far to be honest
      Text/emails don't always come over as they are intended. I entered a :-) at the beginning of my reply to you as I thought that would make it clear that I was intending to be humurous - or at least "tongue in cheek" - new to this forum thing but that is the etiquette in emails, anyway. Obviously the significance of the :-) passed you by.

      As it happens I have spoken to T3 several times. I insisted T1 sent an email to the T3 to contact me urgently & whenever I need to speak to T3 I get T1 to email the person in T3 specifically. I won't name the person in T3 as she is very helpful & everyone will start using that route.

      However, it slows the whole process & is totally bonkers that people have to resort to this sort of thing. If you are already dealing with someone in T3, why not let you contact that person until your issue is closed. Shielding T3 & making everyone phone T1 when they don't want to speak to T1 doesn't solve the problem - it makes it worse. T3 will eventually have to sort the problem, whether it takes 20 calls over 3 months, or 5 calls over a few days.

      You may be right that ranting and raving to Sky won't get me anywhere - I am probably naive but I just hope that there is the odd person in Sky who does care about customer service & might be willing to do something to address some of these issues.


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    3. #52
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      Thats true, someone i know posted a thread on the digital spy website ages ago he and got sacked for it. He was escorted out of the building by security. It takes a bit of courage for an employee to post something on here.

    4. #53
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      For clarification here:

      All Sky employees that post on this forum are unofficial. Sky do not like their employees posting on any forums, and this is written into their contracts.

      There have been a few Sky staff who have been sacked for posting on forums, and tbh we do not want to see any staff sacked for helping people.

      We are aware of a fair few staff who post on here, and to alleviate their own concerns, we would never ever divulge your details.

      We understand people are unhappy with Sky, however having a go at any member of staff or member on here is not allowed on this forum, its against our rules.

      Please people if you are unhappy, do not take it out on your fellow posters on here, lets all work together to help each other




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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    5. #54
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      cheers newsreader, thanks for the backing us all up. we try our hardest to help people out here.

      if anyone has any coments, please feel free to ask!

    6. #55
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      Quote Originally Posted by Saturday View Post
      Abrasive aren't you?

      I suspect, like most people, I don't reread the complete thread every time there's a new post. Why you presume I should remember what you'd written two days ago, I don't know.

      I'm beginning to have some idea why you got the runaround from a CS agent.
      Cambridge Dictionary defines 'Moderator' as "someone who tries to help other people come to an agreement". I'm not sure how making sarcastic remarks at every possible opportunity fulfills that role.

      If I am abrasive then perhaps you are over sensitive(?). You didn't understand the point I was making (fair enough I hadn't eluded to my comments 2 days earlier), so I went to the trouble of spelling it out in detail in my next post & asked for you to reconsider whether you still thought I had good customer service.

      Instead you come back with a terse "Which is a point you failed to make in the post I responded to", rather than "thanks for the clarification, on reflection that was poor customer service".

      FibreOptic is probably right that we ought to stop this this spat. However, I should share 2 of my favourite quotations, which you might like to ponder: "Power does not corrupt men; fools, however, if they get into a position of power, corrupt power. (George Bernard Shaw) and "Their insatiable lust for power is only equaled by their incurable impotence in exercising it" (Winston Churchill)

    7. #56
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      Just to clarify one thing (before things get out of hand here!).

      I praised the Sky staff for entering the forum & answering queries. I made a tongue in cheek remark about someone perhaps being a member of staff at Sky, with a ":-)" in the paragraph to highlight I wasn't being entirely serious (I was just trying to rib someone with the name of Psycho who clearly isn't!) & suddenly all hell breaks loose.

      Let's not get carried away here.

    8. #57
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      Hi Anon

      Cant see things getting out of hand in here - we are all adult

      I posted for the sake of clarity, not aimed at anyone inparticular.

      We allow viewpoints




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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    9. #58
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      @Anon, Saturday is a MODERATOR for the Tech Forum, Also this is a site open for everyone!

      Its supposed to be FRIENDLY... Chill people lol!

    10. #59
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      Quote Originally Posted by Anonymous View Post
      Just to clarify one thing (before things get out of hand here!)(I was just trying to rib someone with the name of Psycho who clearly isn't!)
      Anon.

      At my age I'm far too chilled to be Psycho, the Psycho reference is down to my all time hero being a certain Stuart Pearce.

      Trust me mate I took no offence from your post & yes I did see the smiley face.

      The problems that some/ most of us are suffering with Sky are frustrating to say the least & I do empathise with you as the gripe you have is shared by me also.

      Anyway, welcome to the board. Lets hope we can all help each other

    11. #60
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      i don't rant or rave

      i have never ranted or raved to any sky member, but being polite does not seem to get me anywhere either.
      have from today been disconnected for 13 weeks, after being connected for just 2 days at the end of august.
      have got an open ticket from the first day of being disconnected.
      seems a first come, first served ticket system only applies to people who have connected line problems, and not exchange disconnected ones.
      nobody has got back from my polite inquiries, either by phone, letter or e-mail in the last 5 weeks.
      i have been on the phone to otelo who advised me to send a registered letter of complaint to sky, which i have done, and they advised if they do or do not reply within 10 days to get back to them.
      10 days are up next week.
      perhaps now is the time to open an otelo thread, and whether people have any positive outcomes with them or not.
      are there any other members who are over the 12 week time frame for otelo to act.
      i intend to stick the course, but may have to trim the full sky hd package until broadband connection is restored.
      my best christmas present would be to have broadband back instead of this snails paced dial-up.

     

     
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