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    Tier 3 information

    This is a discussion on Tier 3 information within the Sky Broadband help forums, part of the Sky Broadband help and support category; yes m8 its transfers...

    1. #11
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      yes m8 its transfers


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    3. #12
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      And guess what! There are apparantly 300+ Customers in Redditch on Sky!

      YEY! And here I was thinking I was the only ONE!! Grr!

    4. #13
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      IF there's a ticket raised & it's only between certain hours & it's temporary.
      Last edited by NewsreadeR; 21-11-06 at 12:46 AM.

    5. #14
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      Quote Originally Posted by Won't Be Named View Post
      This is for all the night owl people out there. Just a short note to clarify that ringing through late at night and in the early hours of the morning won't get you passed through to Tier 3. People seem to think this is true, but it isn't. You will only be passed through to Tier 3 if your ticket has been open for more than 5 days and you havn't been contacted back by them.

      If your fed up with being on the phone to sky all the time and spending money then just email the Tech people. They will be more than happy to help and plus, its cheaper for yourselves.

      Cheers!
      Any chance you could post (or mail me) the address for email tech support?

    6. #15
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      @Spike7451, Well, I had rung several times during the day and it worked?

    7. #16
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      Trust me,it's only a temporary thing at the moment.well,at least that's what it said in the bullitin we got in my dept last week.

    8. #17
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      Great! Now all I need is for BT to take calls from Tier 3 and I may get on-line one day.

    9. #18
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      We have had a polite request from Easynet receptionists not to call Easynet if you have a Sky broadband problem.

      Please bear in mind that that number is staffed by a few receptionists, as opposed to the 1,500 or so frontline support people that SkyBB have.

      As such I have removed Fibreoptic's post with the numbers in, to avoid unnecessary phone calls made and received.




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    10. #19
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      So what is the email address for Tier3. Like everyone else I cannot get past Tier 1,2 Philippines Support Call Centre (who are the politest people I have encountered & completely useless) to speak to Tier 3.

      I have been speaking to several people in Tier 3 for the past few weeks but they have this annoying habit of calling me when I'm unable to take the call & leaving a message saying "just call me back" - if only it were that simple!

      If you redial the number they called on you get Easynet, who won't put you through to the Sky support team, instead transfer you to the Philippines, where you wait for around an hour to be transferred then give up.

      Incidentally, I had one 'enterprising' Tier 1 agent who kept telling me "you are 37 in the queue for Tier 3", "you are 21 in the queue", etc., etc. Never got passed 14 in the queue (over 1 hour waiting). I was then told by a Supervisor in Tier 1 that there is no such 'countdown' system in operation!

      Please tell me how I can speak to Tier 3 I need to contact them urgently.

    11. #20
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      there is no email addy for us or direct phone number, you will need to go through t1 who once you have a ticket raised we try give a callback.

      if we cant get you in after 3 tries your ticket will be closed, we try at diff times of the day.

      go back to tier1 make sure your ticket is still open and when it was last updated. get them to put a note on when u want called back and we aim for that time.

     

     
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