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    Tier 3 information

    This is a discussion on Tier 3 information within the Sky Broadband help forums, part of the Sky Broadband help and support category; Yeh phone sky T1 witch should always be your first port of call, if they are unable to assist and ...

    1. #121
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      Re: Tier 3 information

      Yeh phone sky T1 witch should always be your first port of call, if they are unable to assist and it is not a t2 issue a ticket will be raised to T3 we then deal with ticket oldest first.

      This is the normal method and should be followed.


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    3. #122
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      Re: Tier 3 information

      I have made some progress. I sent an email explaining my problem on Thursday and I got a phone call back ( got a ticket no.) saying tier 3 had been contacted on my behalf and that there was a build up of errors on my line. They suggested I changed my microfilter,remove any extension cables and a few other things to see if they resolve the error code 300 problem.
      I suspect that this didn't come from tier 3 but you can't always be cynical, can you? I'll just see how it goes ( no disconnections on Saturday but did go off Friday evening)

    4. #123
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      Re: Tier 3 information

      Please tell me you dont have an extension on lol

    5. #124
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      Re: Tier 3 information

      Quote Originally Posted by Guinness View Post
      Yeh phone sky T1 witch
      Quoted for the truth - although I have called them much worse than "witch" when they are so unhelpful.

      BTW the error 300 code is back, and has been raised to BT who will no doubt drop my conenction speed. Hopefully done in 5 working days......<sigh>

    6. #125
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      Re: Tier 3 information

      Well, changing the microfilters did nothing and before I could try the test socket under the master socket face plate Sky phoned back to tell me they had slowed the line down to 10 Mb because my 16 Mb is too unstable. I would say it is more like 8Mb but he said I should monitor it and see if it stops the old error code 300 problem.

      If it does stop the error code 300, does it mean I will permanently be limited to 8Mb ? If this is the case I think that is just wank . Of course I will be pleased to have a reliable connection but if Sky can't provide a service they have offered (that has no doubt attracted tons of customers ) it's just very poor.
      Or do they just need time to make my line reliable? They have made contact with me on several occasions and I am pleased with the progress they have made in little over a week, so I'll see what happens over the next few days.

    7. #126
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      Re: Tier 3 information

      Well as of this morning the ADSL is still not working. So far that is 7 days no service (if you don't count the half day service I had in between).

      Add that onto the 12 days no service I had when I signed up, and that is 19 days and counting, no service in 2 months.

    8. #127
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      Re: Tier 3 information

      Can someone advise on who is the best contact to complain about a ticket raised with Tier 3 that's nearly THREE months old and getting no feedback from Tech Support?

      I've tried emailing twice now and got no response whatsoever and everytime I phone Tier 3 directly but I either never get through after 2 hours of holding a phone to my ear or they cant offer any update when I do get through!!

      Really getting pssed off now! ! !

    9. #128
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      Re: Tier 3 information

      A bit of a long shot but have you tried emailing the James Murdoch address as some people seem to get a response from it.

    10. #129
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      Re: Tier 3 information

      Email address for Technical Support ?

      ..might be good for a laugh

    11. #130
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      Re: Tier 3 information

      NOTE: Have been told by customer support, that tier 3 callbacks are now on average 10 days, up fm the 3-5, which is even more unacceptable.
      Originally posted by me on the gaming/high latency thread. Mind you, I still had to contact them, after waiting 12 days for a call back

     

     
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