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    Sluggish?

    This is a discussion on Sluggish? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, I need help. My internet often becomes very sluggish - the website loading times have become super painfull ... ...

    1. #1
      hbones's Avatar
      hbones is offline Sky User Member
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      Sluggish?

      Hello,

      I need help. My internet often
      becomes very sluggish - the website loading times have become super painfull... Is there any way to fix it? My router is very old, maybe upgrading it would help? Are there any other options? My laptop is fairly new - I bought it around 3-4 years ago...

      Thanks in advance guys!
      Helen


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    3. #2
      tenar's Avatar
      tenar is offline Sky User Member
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      Re: Sluggish?

      most likely is more due to line problem interference or noise post your router stats by accessing using a browser 192.168.0.1
      then user name admin password sky click on maintenance scroll to bottom of page click on show statistics this will show line speeds and if running correctly , also check telephone calls for any noise as this will definitely have an effect

    4. #3
      bubblegun's Avatar
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      Re: Sluggish?

      I'd be more likely to look at your laptop being the issue!

      Check your router stats like suggested above, but most peoples services are pretty solid.

      If your speed is still what you signed up to then I'd look at Laptop next as its cheap to fix this as it's a DIY job.

      Then once you've ruled out these things, it's the potentially expensive part.

      A new router is about 40 plus delivery without a contract.
      Potentially it's free plus delivery (9.95) if you renew your minimum term.
      You could upgrade to Fibre and then get a better router for free but pay delivery (9.95).

      Try the other things first though as they are usually cheaper and fix most peoples issues in a logical way.
      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

     

     

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