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    Unable to connect to router

    This is a discussion on Unable to connect to router within the Sky Broadband help forums, part of the Sky Broadband help and support category; I'm unable to connect to my router, as it won't recognise my username and password. I'm wondering if somehow someone ...

    1. #1
      Aethan's Avatar
      Aethan is offline Sky User Member
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      Unable to connect to router

      I'm unable to connect to my router, as it won't recognise my username and password. I'm wondering if somehow someone has gained access and changed the password, though nobody knows the password I use.

      In any case, is there a way to reset the password so I can access the router settings again?


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    3. #2
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
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      On the back of the router there is a reset switch, you wil have to use a pen or a pin to press it though, when you do, do it for about 15 seconds or so.

      This resets it to factory settings, Username: admin Password: sky




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    4. #3
      Keiran2K8's Avatar
      Keiran2K8 is offline Skyuser Serial Spammer
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      Are you sure your router hasnt been on Open WiFi and maybe someones changed it? But you are advised to change it when you get it sorted!

    5. #4
      Aethan's Avatar
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      Quote Originally Posted by NewsreadeR View Post
      On the back of the router there is a reset switch, you wil have to use a pen or a pin to press it though, when you do, do it for about 15 seconds or so.

      This resets it to factory settings, Username: admin Password: sky
      Problem solved. Thank you.

    6. #5
      Keiran2K8's Avatar
      Keiran2K8 is offline Skyuser Serial Spammer
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      Just make sure you change the password this time!

     

     

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