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    2 x accounts with sky 1 good 1 keeps cutting out (dropping connection)

    This is a discussion on 2 x accounts with sky 1 good 1 keeps cutting out (dropping connection) within the Sky Broadband help forums, part of the Sky Broadband help and support category; before i go crazy i cannot cope with the broadband here i need a quick fix before xmas Router Statistics ...

    1. #1
      aaronfallon's Avatar
      aaronfallon is offline Sky User Member
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      Angry 2 x accounts with sky 1 good 1 keeps cutting out (dropping connection)

      before i go crazy i cannot cope with the broadband here
      i need a quick fix before xmas

      Router Statistics


      System Up Time: 00:17:01
      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN PPPoA 8981 9654 0 17031 49712 00:08:29
      LAN Down 0 0 0 0 0 00:00:00
      WLAN Up 18676 17696 0 142777 24334 00:16:27

      Broadband Link Downstream Upstream
      Connection Speed 11807 kbps 713 kbps
      Line Attenuation 21.0 dB 12.1 dB
      Noise Margin 14.4 dB 5.5 dB

      is my noise margin the reason the connection keeps dropping
      can i get an engineer??


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    3. #2
      tenar's Avatar
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      Re: 2 x accounts with sky 1 good 1 keeps cutting out (dropping connection)

      yes something causing noise check filters, cables, phone and phone line for noise call 17070 option 2

    4. #3
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      Re: 2 x accounts with sky 1 good 1 keeps cutting out (dropping connection)

      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN PPPoA 1000 750 0 60074 135558 00:00:47
      LAN Down 0 0 0 0 0 00:00:00
      WLAN Up 22078 19211 0 350032 33933 00:08:56

      Broadband Link Downstream Upstream
      Connection Speed 16382 kbps 797 kbps
      Line Attenuation 20.5 dB 11.9 dB
      Noise Margin 0.4 dB 9.9 dB

      now this


      - - - Updated - - -

      also i dont have a phone to connect to the socket

      - - - Updated - - -

      Broadband Link Downstream Upstream
      Connection Speed 4231 kbps 797 kbps
      Line Attenuation 21.0 dB 12.0 dB
      Noise Margin 29.3 dB 15.15 dB

      - - - Updated - - -

      im in a antiquated block of flats and the signal drops repeatedly, if i call sky which values of noise should i be reporting the higher ones or the lower ones?

      i am connected straight to the test socket and both openreach wires and the route out of the flat seem fine

    5. #4
      tenar's Avatar
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      Re: 2 x accounts with sky 1 good 1 keeps cutting out (dropping connection)

      high snr noise margin good indicates higher speed available but keeps dropping this a sign of noise both up/downstream should be stable call up get a line test done and borrow a telephone as sometimes line tests will not pick up noise fault and only way to check is listen to line

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      Re: 2 x accounts with sky 1 good 1 keeps cutting out (dropping connection)

      2xaccouints with Sky 1 good 1keeps cutting out(dropping connection)
      I don't quite understand your heading. Do you have 2 broadband accounts with Sky?

      Looking at the stats, I would say there is definitely a fault on your line. If you are using the Test socket then there is nothing you can personally do about it, except try another filter. If that does not help, call Sky and make them aware of the problem. A check with a phone would probably show excessive noise on the line. You can pick up a phone for under a fiver and even if you don't use it, it is useful for checking the line.
      Buy Simple Value Corded Telephone - Single at Argos.co.uk - Your Online Shop for Telephones, Telephones and accessories, Technology.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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