slow speed for max package
This is a discussion on slow speed for max package within the Sky Broadband help forums, part of the Sky Broadband help and support category; originally i got put through to tier 3 , because of connection loss... they then capped me without consultation to ...
- 29-11-06, 01:36 PM #31
originally i got put through to tier 3 , because of connection loss...
they then capped me without consultation to 2 meg , to try to stabalise my connection.
i then joined the forum , and was pointed in the right direction on connection loss , via upnp and auto 108meg. wether my connection loss was due to my nm being under 6db when i was on max 16meg im not sure , as i didnt know originally about router settings , nm , attenuation etc
i then phoned the tech support to have my cap lifted .they lifted the cap , but put me on 8meg connection. they asked me to phone back in a weeks time .if i have no more connection issues they will put my connection up again...this only concerns me for the fact that my nm has dropped from 30 at 2 meg connection to 10ish at 8 meg , and common knowledge is that connection problems occur at under 6db , which i feel my nm could go to , if my connection speed is increased anymore..
should i be happy with the 8 meg connection? or take a chance having it increased ,and run the risk of going beneath the 6db threshold..
any advice greatly appreciated...
- 29-11-06, 02:07 PM #32Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
- Join Date
- Aug 2006
- St Helens
- Thanked 367 Times in 300 Posts
- Blog Entries
If they will change it for you and then put it back to 8mb if unstable why not give it a go? You wont know till you try
~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~
Follow us on Twitter @skyuser
- 29-11-06, 02:20 PM #33
valid point newsreader...
the week will be up on saturday. i will give them a call next monday , and see if they can put me up to 10 meg , a hope the nm remains above the dreaded 6db , if it does ill try to go higher still
as always thanks for the advice everyone..
- 29-11-06, 04:34 PM #34
Dave - have you checked whether connecting to your test socket (behind the master socket) gives you a better noise margin? Make sure you run the comparison between them within a minute or two of each other.
If you get a better figure and it is significant, then I'd recommend fitting a filtered faceplate before asking Sky to remove your cap. Then you're giving it the best possible chance.
In any event, should your margin drop too low when uncapped it is an easy matter to "lock" your router to a higher figure yourself.
- 29-11-06, 07:12 PM #35
ok thanks for the advice. i will give that a go also..
i dont suppose you could tell me how to lock my router nm , im not 100% sure how to do it..
- 29-11-06, 07:28 PM #36