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    slow speed for max package

    This is a discussion on slow speed for max package within the Sky Broadband help forums, part of the Sky Broadband help and support category; Frankly, fiddling around with drivers and Optimizers can't make the slightest difference to the core problem you have. I can ...

    1. #11
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      Frankly, fiddling around with drivers and Optimizers can't make the slightest difference to the core problem you have. I can see people on the forum are trying to help but they seem to be missing the problem.

      You're connecting at 2048/416. You may think you're on Max but you're not. This isn't similar to Sky Base, this is the exact Sky base connection speed.

      Sky have either capped you or put you on the wrong package. If not that (and I'd be surprised if it isn't) then there's a fault with your equipment. For example, attenuation can not change like that. The router must be misreporting it.

      You really need to speak to Sky. This is going to be a pain as you'll have to go through hoops with irrelevant questions from Tier 1 but persevere. Keep repeating to them "I'm connecting at 2048/416. This is not a Sky Max connection. It is a Sky Base connection".

      Worry about wireless speeds etc. when you've got your major problem sorted.

      Good luck.


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    3. #12
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      @ Saturday

      When he is connected via ethernet he connects at 4x the speed, only on wireless is he getting the slow speeds

      ethernet seemed to be at least 4 times faster..




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    4. #13
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      No - he said:

      Quote Originally Posted by dave_cath00 View Post
      here are my stats from my router

      downstream upstream
      connection 2048kbps 416kbps
      attenuation 15.5db 15db
      noise margin 30.5db 14db
      Note "from my router" nothing to do with wireless.

    5. #14
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      Start with his first post where he gives his router connection stats.

      Later he mentions wireless speeds of 260kbps and that ethernet is 4x faster i.e. a whopping 1040kbps.

      So he's saying he has a 2 meg connection which is giving him 1meg download speed on ethernet and 0.25meg download speed on wireless.

    6. #15
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      @dave_cath00

      Just in case those last few posts confused you, ethernet compared to wireless differences don't matter at this stage. Your router is clearly showing there is something wrong with your connection to the exchange or the service Sky have put you on/capped you at. You will have to call Sky to get this sorted.

    7. #16
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      What Saturday said, I misread the situation




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    8. #17
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      Agree the TCP Optimizers will optimize the computer - Not the Router!

    9. #18
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      Also wireless will be slower - kind of!

      Here is a comparison


      Wired LAN

      Wired LANs offer superior performance. Traditional Ethernet connections offer only 10 Mbps bandwidth, but 100 Mbps Fast Ethernet technology costs little more and is readily available. Although 100 Mbps represents a theoretical maximum performance never really achieved in practice, Fast Ethernet should be sufficient for home file sharing, gaming, and high-speed Internet access for many years into the future.

      Wired LANs utilizing hubs can suffer performance slowdown if computers heavily utilize the network simultaneously. Use Ethernet switches instead of hubs to avoid this problem; a switch costs little more than a hub.





      Wireless

      Wireless LANs using 802.11b support a maximum theoretical bandwidth of 11 Mbps, roughly the same as that of old, traditional Ethernet. 802.11a and 802.11g WLANs support 54 Mbps, that is approximately one-half the bandwidth of Fast Ethernet. Furthermore, Wi-Fi performance is distance sensitive, meaning that maximum performance will degrade on computers farther away from the access point or other communication endpoint. As more wireless devices utilize the WLAN more heavily, performance degrades even further.

      Overall, the performance of 802.11a and 802.11g is sufficient for home Internet connection sharing and file sharing, but generally not sufficient for home LAN gaming.

      The greater mobility of wireless LANs helps offset the performance disadvantage. Mobile computers do not need to be tied to an Ethernet cable and can roam freely within the WLAN range. However, many home computers are larger desktop models, and even mobile computers must sometimes be tied to an electrical cord and outlet for power. This undermines the mobility advantage of WLANs in many homes.

    10. #19
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      You're connecting at 2048/416. You may think you're on Max but you're not. This isn't similar to Sky Base, this is the exact Sky base connection speed.

      Hi Saturday, how can we find out what the expected connection speed should be on each sky broadband package?

      Connection Speed 6338 kbps 764 kbps
      Line Attenuation 30.0 db 15.8 db
      Noise Margin 7.5 db 12.0 db

      This is on Max, is this anywhere near expected please? Thanks Rosie
      Rosie
      12591 kb/s Download 579 kb/s upload

    11. #20
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      Hi Rosie

      It's not quite as straightforward as that I'm afraid.

      The speed your router will connect at is determined firstly by the package you are on then by line attenuation (how long the line is between you and the exchange) and lastly how noisy your line is.

      You'll find a more detailed explanation here:

      http://www.skyuser.co.uk/forum/showthread.php?t=5969

      If you read this you'll see you have a potential connection speed for the stats you've given of ~16000kbps. You'll see that there is a huge difference between this potential speed and your current speed. This can only be for a small number of reasons:
      • you line is noisy (most likely)
      • Sky have capped you or put you on the wrong package (possible)
      • There is an equipment or set up problem with your service (least likely)


      All of those are solveable - you can deal with the first but would have to ask Sky to deal with the other two.

      The reason dave_cath00's connection is so likely to be package or equipment suppressed is because his figures are the absolute maximum for the Base package (the dead give away is his upload figure). If it were noise then it would be an extreme coincidence for these figures to be exactly right for a maximum Base speed if he were on Sky Max.

     

     
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