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    SR102 - loss of network connection to router

    This is a discussion on SR102 - loss of network connection to router within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I have the SR102 and during a typical day I lose connection between all internal computers and the router ...

    1. #1
      Russ64's Avatar
      Russ64 is offline Sky User Member
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      Question SR102 - loss of network connection to router

      Hi,

      I have the SR102 and during a typical day I lose connection between all internal computers and the router at random times, at least 3 or 4 times a day. My router stats show that my broadband connection was last reset 32 days ago and my WAN, LAN and WLAN stats do not show any disconnections. During these periods I cannot even open the router stats page.

      Has anyone else seen something like this? I have a Netgear Gigabit Switch (8 port) between the router and my PC's.

      Thanks,
      Russ64


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    3. #2
      bubblegun's Avatar
      bubblegun is offline Sky User Member
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      Re: SR102 - loss of network connection to router

      Quote Originally Posted by Russ64 View Post
      Hi,

      I have the SR102 and during a typical day I lose connection between all internal computers and the router at random times, at least 3 or 4 times a day. My router stats show that my broadband connection was last reset 32 days ago and my WAN, LAN and WLAN stats do not show any disconnections. During these periods I cannot even open the router stats page.

      Has anyone else seen something like this? I have a Netgear Gigabit Switch (8 port) between the router and my PC's.

      Thanks,
      Russ64
      I have an SR102 as primary router and 2 older routers as hotspots in other parts of my home.

      I frequently have issues where I cannot connect to Kodi/Openelec boxes in other rooms when going through the SR102 but have no issues when connecting to the other 2 routers hotspots. This doesn't happen with connections on ethernet, only wifi. The other hotspots are connected to SR102 by ethernet.

      This doesn't happen all the time but from time to time it is annoying.

      Whenever it happens this is always the issue, that my phone has connected to the SR102 and when I switch to a different hotspot it is fixed.
      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

     

     

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