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    1st post

    This is a discussion on 1st post within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi All, I am about to be connected to the max package tomorrow according to Sky, so rang BT to ...

    1. #1
      skull78's Avatar
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      1st post

      Hi All,

      I am about to be connected to the max package tomorrow according to Sky, so rang BT to check what order is on my line. The kind BT lady told me there is "line splitter" request from easynet which can be used to connect Sky users, but no request for broadband. Could someone tell me if this is normal and what is line splitter.


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    3. #2
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      Hi,

      Welcome to the site and all that.

      I think you're getting so few replies because the title of the thread makes it look like someone pratting about.

      Anyway, That sounds about right from BT. They are just supplying a feed to Sky's Internet equipment. There's an on-line order tracker
      here
      but you need to register. If it says provide LLU LINE SHARE PSTN on the order details then it's the right thing.

    4. #3
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      checked the BT website its got an order for 14th (today), but when I clicked to view details I get an error message "We weren't able to retrieve your order information. This could be a temporary system issue, please try again later. ". Its been saying that for days. After this work by BT am I connected or do Sky have to do some work to get be activated

    5. #4
      Hoagie's Avatar
      Hoagie is offline Sky User Member
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      Sky need to enable your port but that can happen any time, probably even before BT do the wiring. They say to wait 3 days but if it isn't working tomorrow, phone them anyway, they should be able to tell you whether you should be live.

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      thanks for the info.

     

     

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