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    Not Very Impressed

    This is a discussion on Not Very Impressed within the Sky Broadband help forums, part of the Sky Broadband help and support category; With my old 2Mb Bt service it always ran very smoothly with no problems. I am now on the Sky ...

    1. #1
      moosehunter's Avatar
      moosehunter is offline Sky User Member
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      Not Very Impressed

      With my old 2Mb Bt service it always ran very smoothly with no problems. I am now on the Sky Max package and am plagued by drop outs and snail paced loading times.
      This isn't all the time when it works properly its fine, but when it doesn't its a pain in the a***.
      I really hope Sky get their fingers out and improve the service, its just not good enough as it is.


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    3. #2
      Wheelie's Avatar
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      Welcome to the site moosehunter

      No offense but how do you know its SkyBB fault there are any number of reasons as to why you are having connection problems and until you eliminate them its no good pointing the finger at anyone.

      Try reading some of the suggestions in the Sky Router (Netgear DG834GT) forum to see if they help first and a few stats from the router would also help in case you are not sure how to get them follow this.

      http://192.168.0.1 A little box will pop-up
      the default username/password is admin/sky
      then you will be on the Router Status page look at the bottom and you will see a button Show Statistics click on that and a pop-up window will give you all the info you need.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
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      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    4. #3
      moosehunter's Avatar
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      Connection Speed 8994 kbps 766 kbps (Has been much higher)
      Line Attenuation 36.0 db 21.3 db
      Noise Margin 7.3 db 12.5 db

      As I say when it works its fine, otherwise its a pain. You can forget even trying to get on between 4-6pm weekdays and 4-7pm weekends. Fortunately I work shifts and use it mainly during the day.

    5. #4
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      With your attenuation you should have a much better connection speed of ~14500. I suspect you have a noise problem which is affecting both your connection speed and stability.

      Read here for more info:

      http://www.skyuser.co.uk/forum/showthread.php?t=5969

      Look to the advice re rebooting when noise is at its highest.

      HTH

    6. #5
      Wheelie's Avatar
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      Stats look good and you should be getting higher speeds as for the time problems no idea why that should be a problem its not even close to being a full peak time problem.

      As I said above try some of the ideas supplied on the site.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
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      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    7. #6
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      his downstream noise is not exactly fantastic. we push that connection any harder and your going to be seeing disconects.

    8. #7
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      If you mean his noise margin it's 0.4db higher than the router default. Nothing wrong with that.

      With his attenuation his router will always sync at 6.9db and the noise margin will then shift through the day.

      If it drops much below 6.5db then he might see the beginnings of some connection problems.
      Last edited by Saturday; 13-11-06 at 12:57 AM.

    9. #8
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      indeed but between 5-9pm it usualy drops a few dbs and hence why it may cause issues.

    10. #9
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      Checked that thread and read with interst the bit about noise.
      I don't understand the bit about powering it up at a quiet part of the day. If I do that and get the noise level of 6.9Db or above then come the evenings it just drops to 5.5Db or lower and disconnects.
      It seems somewhat irrelevant then to power it up when it works because it doesn't stay connected and eventually drops out.
      I never had this problem with my BT Broadband ADSL modem, I could always connect whatever time or day.
      Do we have any idea how long Sky are going to take to sort this out. Its pretty useless having a bradband service you can't use in the evenings.
      When I powered up my router an hour ago it was 7.0Db, then half an hour later it went down to 5.2 and dropped out.
      Unplugged it plugged it in again and back to 7, now dropped to 6.
      Seriously thinking about leaving unless Sky pull their fingers out.

    11. #10
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      @moosehunter

      You seem to have misread the post.

      Please see my reply in the other thread where you have also posted this.

      PS Sky have no control over how noisy your line is.
      Last edited by Saturday; 14-11-06 at 06:46 PM.

     

     
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