Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    Broadband intermittent, dropping every 5 mins, HELP PLEASE

    This is a discussion on Broadband intermittent, dropping every 5 mins, HELP PLEASE within the Sky Broadband help forums, part of the Sky Broadband help and support category; My internet connection was rock solid for about 3 months then suddenly it started acting up, disconnecting the internet connection ...

    1. #1
      berrarr's Avatar
      berrarr is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky Basic
      Join Date
      Feb 2016
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Unhappy Broadband intermittent, dropping every 5 mins, HELP PLEASE

      My internet connection was rock solid for about 3 months then suddenly it started acting up, disconnecting the internet connection every 5-10mins. I have tested a lot of things incl. changing micro-filter, using landline phone to hear that there are no crackling noise, changed to a new sky router (SR-102), plugged into the master BT socket test socket. I have also tested with a brand new NETGEAR-router without any luck. Still the same problem with disconnect every 5-10mins. I have called SKY, they are sending a broadband engineer on Thursday to have a look.

      Below are the stats when everything is up and running.

      Before disconnects I get a noise margin of -4.-7db Downstream and 102.102db Upstream.

      Any ideas what the problem could be ?

      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN PPPoA 5848 5799 0 4768 5638 00:06:18
      LAN Down 0 0 0 0 0 00:00:00
      WLAN Up 152996 129115 0 368771 20516 02:35:44

      Broadband Link Downstream Upstream
      Connection Speed 11500 kbps 937 kbps
      Line Attenuation 37.5 dB 23.4 dB
      Noise Margin 6.6 dB 0.0 dB
      Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
      WAN PPPoA 6358 6204 0 29308 1050 00:12:39
      LAN Down 0 0 0 0 0 00:00:00
      WLAN Up 169993 142929 0 418108 58580 02:42:05

      Broadband Link Downstream Upstream
      Connection Speed 11500 kbps 937 kbps
      Line Attenuation 37.5 dB 23.4 dB
      Noise Margin -4.-7 dB 102.102 dB

      Feb 16 01:07:04 syslog: Line 0: ADSL link down
      Feb 16 01:07:06 syslog: Clear IP addresses. PPP connection DOWN.
      Feb 16 01:07:09 syslog: Line 0: xDSL G.994 training
      Feb 16 01:07:26 syslog: Line 0: ADSL G.992 started
      Feb 16 01:07:30 syslog: Line 0: ADSL G.992 channel analysis
      Feb 16 01:07:37 syslog: Line 0: ADSL G.992 message exchange
      Feb 16 01:07:38 syslog: Line 0: ADSL link up, Bearer 0, us=975, ds=11835
      Feb 16 01:08:01 syslog: Line 0: ADSL link down
      Feb 16 01:08:02 syslog: Line 0: xDSL G.994 training
      Feb 16 01:08:19 syslog: Line 0: ADSL G.992 started
      Feb 16 01:08:24 syslog: Line 0: ADSL G.992 channel analysis
      Feb 16 01:08:30 syslog: Line 0: ADSL G.992 message exchange
      Feb 16 01:08:31 syslog: Line 0: ADSL link up, Bearer 0, us=996, ds=11574
      Feb 16 01:08:51 syslog: Line 0: ADSL link down
      Feb 16 01:08:53 syslog: Line 0: xDSL G.994 training
      Feb 16 01:09:10 syslog: Line 0: ADSL G.992 started
      Feb 16 01:09:14 syslog: Line 0: ADSL G.992 channel analysis
      Feb 16 01:09:21 syslog: Line 0: ADSL G.992 message exchange
      Feb 16 01:09:21 syslog: Line 0: ADSL link up, Bearer 0, us=975, ds=11811
      Feb 16 01:09:26 syslog: PPP LCP UP.
      Feb 16 01:09:26 syslog: PPP Connection status ERROR_NONE
      Feb 16 01:09:26 syslog: WAN link UP.
      Feb 16 01:09:26 syslog: Received valid IP address from server. Connection UP.
      Feb 16 01:09:26 syslog: PPP Connection status ERROR_NONE
      Feb 16 01:09:28 syslog: Connection Up. SNO/MAC/IP: [A51215BA017901/9021060C4F54/5.65.119.57]
      Feb 16 01:19:28 syslog: Send out NTP request to ntp1.isp.sky.com
      Feb 16 01:30:32 syslog: Line 0: ADSL link down
      Feb 16 01:30:34 syslog: Clear IP addresses. PPP connection DOWN.
      Feb 16 01:30:34 syslog: Line 0: xDSL G.994 training
      Feb 16 01:30:51 syslog: Line 0: ADSL G.992 started
      Feb 16 01:30:55 syslog: Line 0: ADSL G.992 channel analysis
      Feb 16 01:31:02 syslog: Line 0: ADSL G.992 message exchange
      Feb 16 01:31:03 syslog: Line 0: ADSL link up, Bearer 0, us=937, ds=11500
      Feb 16 01:31:13 syslog: PPP LCP UP.
      Feb 16 01:31:13 syslog: PPP Connection status ERROR_NONE
      Feb 16 01:31:13 syslog: WAN link UP.
      Feb 16 01:31:13 syslog: Received valid IP address from server. Connection UP.
      Feb 16 01:31:13 syslog: PPP Connection status ERROR_NONE
      Feb 16 01:31:16 syslog: Connection Up. SNO/MAC/IP: [A51215BA017901/9021060C4F54/2.216.241.164]
      Feb 16 01:44:27 syslog: Line 0: ADSL link down
      Feb 16 01:44:29 syslog: Clear IP addresses. PPP connection DOWN.
      Feb 16 01:44:29 syslog: Line 0: xDSL G.994 training
      Feb 16 01:44:46 syslog: Line 0: ADSL G.992 started
      Feb 16 01:44:50 syslog: Line 0: ADSL G.992 channel analysis
      Feb 16 01:44:57 syslog: Line 0: ADSL G.992 message exchange
      Feb 16 01:44:57 syslog: Line 0: ADSL link up, Bearer 0, us=918, ds=11391
      Feb 16 01:45:02 syslog: PPP LCP UP.
      Feb 16 01:45:02 syslog: PPP Connection status ERROR_NONE
      Feb 16 01:45:02 syslog: WAN link UP.
      Feb 16 01:45:02 syslog: Received valid IP address from server. Connection UP.
      Feb 16 01:45:02 syslog: PPP Connection status ERROR_NONE
      Feb 16 01:45:04 syslog: Connection Up. SNO/MAC/IP: [A51215BA017901/9021060C4F54/5.71.104.83]


    2. Advertisement
    3. #2
      tenar's Avatar
      tenar is offline Sky User Member
      Exchange: Newcastle NINE
      Broadband ISP: sky fibre max
      Router: Sky Q Hub ER110
      Sky TV: none
      Join Date
      Mar 2009
      Location
      newcastle co down
      Posts
      415
      Thanks
      0
      Thanked 41 Times in 39 Posts

      Re: Broadband intermittent, dropping every 5 mins, HELP PLEASE

      allot of things could be wrong here but most likely if all stuff in side of house cleared the would possibly be signal balance problem at junction box or exchange or wiring problem at these points

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Broadband intermittent, dropping every 5 mins, HELP PLEASE

      The fact that you have a 0db US noise margin when up and running indicates there is a problem. Probably a fault on the line. hen you remove the faceplate from the master socket are all your other sockets dead? I am thinking one or more sockets may be wired directly and not through the master.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION