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    Sky won't let me record, pause or watch stuff in planner please help😞

    This is a discussion on Sky won't let me record, pause or watch stuff in planner please help😞 within the Sky Broadband help forums, part of the Sky Broadband help and support category; Unable to watch things in my planner, record or pause. I have tried the following things: turning off at the ...

    1. #1
      Potato123's Avatar
      Potato123 is offline Sky User Member
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      Unhappy Sky won't let me record, pause or watch stuff in planner please help😞

      Unable to watch things in my planner, record or pause. I have tried the following things:
      turning off at the wall
      holding back up button and turning box on
      holding left and right arrows then turning box on
      tried deleting everything in planner and planner rebuild
      tried a system reset using remote going into engineer menu
      have an old white plus box, swapped card and tried it

      Anyone have anything else I could try, the box is only a few months old, I am getting the message 10-7 "live pause not available phone sky to update subscription"

      Any help would be appreciated thank you


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    3. #2
      tech3475's Avatar
      tech3475 is offline Sky User Member
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      Re: Sky won't let me record, pause or watch stuff in planner please help😞

      Hate to be that guy, but I think this is the wrong section.

      Regardless, have you tried contacting Sky about this? it could be that the card needs to be paired to the box judging by the error.

     

     

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