Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 10 of 10

    cannot contact sky

    This is a discussion on cannot contact sky within the Sky Broadband help forums, part of the Sky Broadband help and support category; hello! this is ridiculous, sky doesn't offer anymore email support, their chat is always busy (I wait 2 hours) and ...

    1. #1
      skypal's Avatar
      skypal is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky SR102
      Sky TV: Sky Basic
      Join Date
      Feb 2015
      Posts
      33
      Thanks
      1
      Thanked 0 Times in 0 Posts

      cannot contact sky

      hello!

      this is ridiculous, sky doesn't offer anymore email support, their chat is always busy (I wait 2 hours) and ofcourse I won't be paying ridiculous amounts to call them

      this company is a nightmare, is there a way to contact them?

      I can't wait to ditch them and go to another provider, but for now I am stuck and I need to contact them

      thanks!


    2. Advertisement
    3. #2
      The Realist's Avatar
      The Realist is offline Sky User Member
      Exchange: Anything
      Broadband ISP: Sky Fibre 100GB Trial Gold X
      Router: Sky Q Hub Mk7 Trial Gold
      Sky TV: SkyQ/Motorised
      Join Date
      Mar 2007
      Location
      Behind You
      Posts
      1,032
      Thanks
      3
      Thanked 27 Times in 27 Posts

      Re: cannot contact sky

      Is your phone with Sky?
      Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.


    4. #3
      skypal's Avatar
      skypal is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky SR102
      Sky TV: Sky Basic
      Join Date
      Feb 2015
      Posts
      33
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: cannot contact sky

      I have no physical telephone device in my house

    5. #4
      The Realist's Avatar
      The Realist is offline Sky User Member
      Exchange: Anything
      Broadband ISP: Sky Fibre 100GB Trial Gold X
      Router: Sky Q Hub Mk7 Trial Gold
      Sky TV: SkyQ/Motorised
      Join Date
      Mar 2007
      Location
      Behind You
      Posts
      1,032
      Thanks
      3
      Thanked 27 Times in 27 Posts

      Re: cannot contact sky

      So plug a phone in and call them.
      Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.


    6. #5
      skypal's Avatar
      skypal is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky SR102
      Sky TV: Sky Basic
      Join Date
      Feb 2015
      Posts
      33
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: cannot contact sky

      I already told you I have NO phone, what part you do NOT UNDERSTAND???

      they want us to buy phones and cables to call them? that's ridiclulous

    7. #6
      The Realist's Avatar
      The Realist is offline Sky User Member
      Exchange: Anything
      Broadband ISP: Sky Fibre 100GB Trial Gold X
      Router: Sky Q Hub Mk7 Trial Gold
      Sky TV: SkyQ/Motorised
      Join Date
      Mar 2007
      Location
      Behind You
      Posts
      1,032
      Thanks
      3
      Thanked 27 Times in 27 Posts

      Re: cannot contact sky

      Is your broadband via a Sky supplied line and is it your choice not to use a phone?

      Their is a reason why I'm asking.
      Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.


    8. #7
      The Realist's Avatar
      The Realist is offline Sky User Member
      Exchange: Anything
      Broadband ISP: Sky Fibre 100GB Trial Gold X
      Router: Sky Q Hub Mk7 Trial Gold
      Sky TV: SkyQ/Motorised
      Join Date
      Mar 2007
      Location
      Behind You
      Posts
      1,032
      Thanks
      3
      Thanked 27 Times in 27 Posts

      Re: cannot contact sky

      If you have a mobile device like a phone or IPad why don't you install the Sky Services App and use that to contact them.

      - - - Updated - - -

      https://contactus.sky.com/uk
      Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.


    9. #8
      lettice's Avatar
      lettice is offline Sky User Member
      Exchange: 0.4 mile away
      Broadband ISP: Sky Fibre Unlimited
      Router: ER110UK Sky Q hub
      Sky TV: SkyQ2tb + minis
      Join Date
      Jun 2011
      Location
      England
      Posts
      1,884
      Thanks
      12
      Thanked 162 Times in 154 Posts

      Re: cannot contact sky

      Perhaps someone on here can help in the first instance.
      What is the sky problem you are having?

    10. #9
      skypal's Avatar
      skypal is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky SR102
      Sky TV: Sky Basic
      Join Date
      Feb 2015
      Posts
      33
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: cannot contact sky

      I try to open the 'offers' available and it simply doesn't open
      I found a talktalk deal with 11.5 per month for 18 months after cashback
      I wonder if sky can beat that and I want to speak to them
      if not, I am gone

    11. #10
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: cannot contact sky

      You would be better splashing out a fiver on a phone as even if you want to leave, Sky insist that you call them. For most problems you can use the Contact Us form at https://contactus.sky.com/uk/sky-tv You are unlikely to find offers there however, you must phone them to get an offer.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION