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    Sky Broadband Unlimited really slow.

    This is a discussion on Sky Broadband Unlimited really slow. within the Sky Broadband help forums, part of the Sky Broadband help and support category; So i've been with Sky for over a year now. Before I moved in to my new Flat, I used ...

    1. #1
      rom4ik5's Avatar
      rom4ik5 is offline Sky User Member
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      Unhappy Sky Broadband Unlimited really slow.

      So i've been with Sky for over a year now.
      Before I moved in to my new Flat, I used to get a great connection at my old one, download speeds were around 2mb/ps.
      When I move to my new Flat, I had to wait for 2 weeks so I could connect again (survived that) , and since then, my speed has been completely rubish, I get download speeds of max 400kb/ps , nothing more.

      My stats are.
      Sky Broadband Unlimited really slow.-skystats.jpg

      If anyone could help me at least a bit, would really appreciate it.
      Or tell me if there might be anything wrong.


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    3. #2
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      Re: Sky Broadband Unlimited really slow.

      Hi rom4ik5,
      Welcome to the forum.
      How are you measuring your download speed?
      If using a laptop, are you able to connect it directly to your Sky hub using an Ethernet cable and perform another speed test?

    4. #3
      rom4ik5's Avatar
      rom4ik5 is offline Sky User Member
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      Re: Sky Broadband Unlimited really slow.

      Quote Originally Posted by seawright View Post
      Hi rom4ik5,
      Welcome to the forum.
      How are you measuring your download speed?
      If using a laptop, are you able to connect it directly to your Sky hub using an Ethernet cable and perform another speed test?
      Yeah, I'll do it when I get back from work and post it here.
      Usually measure it with a speed test.
      Or download something.

    5. #4
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      Re: Sky Broadband Unlimited really slow.

      Your DS noise margin is a bit high which suggests your line is not quite right. Any noise on your phone? How are you connected? eg ADSL cable direct to master socket, with filters on all sockets which are in use.

      Apart from that, as Seawright says, you will not get the best speed with wireless. Check it with a cable. You should get around 3.5mbps.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      rom4ik5's Avatar
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      Re: Sky Broadband Unlimited really slow.

      Quote Originally Posted by Isitme View Post
      Your DS noise margin is a bit high which suggests your line is not quite right. Any noise on your phone? How are you connected? eg ADSL cable direct to master socket, with filters on all sockets which are in use.

      Apart from that, as Seawright says, you will not get the best speed with wireless. Check it with a cable. You should get around 3.5mbps.
      Hey, sorry I didn't reply. I work night shifts so I get tired by the time I get back home at 7 AM :/

      My hub is connected via adsl cable to the master socket(with a microfilter). On WIFI I get aprox 300-400 kb/ps downloads.
      On cable to hub, I get around 550 kb/ps, it never went up higher.
      Every time I called sky, they don't know what to do, or sometimes I have a hard time explaining, since i'm foreign, came here from Russia 3 years ago.
      Another thing, I don't have a phone, so I can't check for static noises or anything else.
      You said my noise margin is high? What does that exactly mean and how could I possibly solve it? ( ex: what to say when I phone Sky)
      Thank you!

    7. #6
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      Re: Sky Broadband Unlimited really slow.

      Irrespective of the noise margin, as Isitme says, you should be getting a download speed of around 3.5Mb/s.
      Could you disable wifi by deselecting "Enable Wireless Access Point" and clicking apply on the Sky hub's Wireless Settings tab.
      Then with your laptop connected by ethernet cable and no other applications or browser tabs open check your speed using:
      Speedtest.net by Ookla - The Global Broadband Speed Test

    8. #7
      rom4ik5's Avatar
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      Re: Sky Broadband Unlimited really slow.

      Quote Originally Posted by seawright View Post
      Irrespective of the noise margin, as Isitme says, you should be getting a download speed of around 3.5Mb/s.
      Could you disable wifi by deselecting "Enable Wireless Access Point" and clicking apply on the Sky hub's Wireless Settings tab.
      Then with your laptop connected by ethernet cable and no other applications or browser tabs open check your speed using:
      Speedtest.net by Ookla - The Global Broadband Speed Test
      Okay, will do that.
      Will post it up when I can (:

     

     

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