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    Connection dropping repeatedly, all day

    This is a discussion on Connection dropping repeatedly, all day within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, My broadband disconnects throughout the day. Normally its any time past midnight, but today it been dropping all day, ...

    1. #1
      Covonex's Avatar
      Covonex is offline Sky User Member
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      Connection dropping repeatedly, all day

      Hi,

      My broadband disconnects throughout the day. Normally its any time past midnight, but today it been dropping all day, approximately 30+ times today alone.
      It'll disconnect, and take up to 5 minutes to come on again, this happens around every 20 minutes.

      Oct 28 23:40:17 (none) user.crit kernel: Line 0: ADSL link downOct 28 23:40:17 (none) user.crit kernel: Line 0: xDSL G.994 training
      Oct 28 23:40:18 (none) daemon.crit syslog: Clear IP addresses. PPP connection DOWN.
      Oct 28 23:40:18 (none) daemon.crit syslog: Clear IP addresses. Connection DOWN.
      Oct 28 23:40:25 (none) daemon.crit syslog: The user from 192.168.0.8 has logined in.
      Oct 28 23:40:34 (none) user.crit kernel: Line 0: ADSL G.992 started
      Oct 28 23:40:38 (none) user.crit kernel: Line 0: ADSL G.992 channel analysis
      Oct 28 23:40:45 (none) user.crit kernel: Line 0: ADSL G.992 message exchange
      Oct 28 23:40:46 (none) user.crit kernel: Line 0: ADSL link down
      Oct 28 23:40:47 (none) user.crit kernel: Line 0: xDSL G.994 training
      Oct 28 23:41:03 (none) user.crit kernel: Line 0: ADSL G.992 started
      Oct 28 23:41:07 (none) user.crit kernel: Line 0: ADSL G.992 channel analysis
      Oct 28 23:41:14 (none) user.crit kernel: Line 0: ADSL G.992 message exchange
      Oct 28 23:41:15 (none) user.crit kernel: Line 0: ADSL link up, Bearer 0, us=1112, ds=14335
      Oct 28 23:41:15 (none) user.crit kernel: Line 0: ADSL link up, Bearer 1, us=0, ds=0
      Oct 28 23:41:43 (none) daemon.crit syslog: PPP LCP UP.
      Oct 28 23:41:43 (none) daemon.crit syslog: Received valid IP address from server. Connection UP.
      Oct 28 23:41:51 (none) user.alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=93.103.45.120 DST=5.64.235.173 LEN=60 TOS=0x00 PREC=0x00 TTL=55 ID=27230 DF PROTO=TCP SPT=44728 DPT=44687 WINDOW=29200 RES=0x00 SYN URGP=0 MARK=0x8000000
      Oct 28 23:41:51 (none) user.alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=88.104.163.218 DST=5.64.235.173 LEN=52 TOS=0x00 PREC=0x00 TTL=120 ID=27079 DF PROTO=TCP SPT=56087 DPT=443 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000
      Oct 28 23:41:51 (none) user.alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=50.133.1.68 DST=5.64.235.173 LEN=52 TOS=0x00 PREC=0x00 TTL=119 ID=19554 DF PROTO=TCP SPT=51466 DPT=80 WINDOW=8192 RES=0x00 SYN URGP=0 MARK=0x8000000
      Oct 28 23:41:52 (none) user.alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=93.103.45.120 DST=5.64.235.173 LEN=60 TOS=0x00 PREC=0x00 TTL=55 ID=27231 DF PROTO=TCP SPT=44728 DPT=44687 WINDOW=29200 RES=0x00 SYN URGP=0 MARK=0x8000000
      Oct 28 23:41:54 (none) user.alert kernel: Intrusion -> IN=pppoa0 OUT= MAC= SRC=93.103.45.120 DST=5.64.235.173 LEN=60 TOS=0x00 PREC=0x00 TTL=55 ID=27232 DF PROTO=TCP SPT=44728 DPT=44687 WINDOW=29200 RES=0x00 SYN URGP=0 MARK=0x8000000
      This is what happens every time I lose connection, I'm confused as to what it is that is actually making it drop out from these logs.

      Thanks in advance

      Connection dropping repeatedly, all day-routerstats.jpg


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    3. #2
      bubblegun's Avatar
      bubblegun is offline Sky User Member
      Exchange: near Glasgow
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      Re: Connection dropping repeatedly, all day

      Quote Originally Posted by Covonex View Post
      Hi,

      My broadband disconnects throughout the day. Normally its any time past midnight, but today it been dropping all day, approximately 30+ times today alone.
      It'll disconnect, and take up to 5 minutes to come on again, this happens around every 20 minutes.



      This is what happens every time I lose connection, I'm confused as to what it is that is actually making it drop out from these logs.

      Thanks in advance

      Click image for larger version. 

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      So just to make sure...

      You have only one socket and it is the master socket.
      And into that you have a microfilter with a telephone/any sky boxes on one side and the router on the other?
      PS.. If you have Sky+HD box(es) these no longer need phone connection if they are connected to broadband.

      You have no other unfiltered sockets in the house?
      You are not operating the router on any kind of telephone extension?
      Have you replaced the micro filter?

      Have you tried having just a micro filter into the test socket then wire into your router?

      When you have tried all these things you should call Sky.
      It's either going to be a faulty router or be something that needs an Openreach visit if none of these things fix it.

      Remember if they need to book an Openreach visit you will be read a script about being charged but this would (should) only apply if they (or you) haven't completed the troubleshooting properly. Otherwise the visit is free.

      Often the router is replaced before the Openreach visit, this is rarely free!
      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

     

     

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