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    • 1 Post By gymno
    • 1 Post By duesouth

    Broadband Dropping Out

    This is a discussion on Broadband Dropping Out within the Sky Broadband help forums, part of the Sky Broadband help and support category; My broadband has been dropping out frequently for a while now. Looking at the forum, it seems others have been ...

    1. #1
      duesouth's Avatar
      duesouth is offline Sky User Member
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      Broadband Dropping Out

      My broadband has been dropping out frequently for a while now. Looking at the forum, it seems others have been having similar problems as well. I spoke with Sky yesterday, they seemed to think it might be my router. I'm a little reluctant to spend 75 if its not the problem.

      Firmware Version: 7.16a4N_UNI

      Broadband Dropping Out-stats.jpg

      Any thoughts appreciated!


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    3. #2
      gymno's Avatar
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      Re: Broadband Dropping Out

      Hi duesouth.

      Your stats show nothing obviously wrong, in fact 5.6Mbps on a 55dB line is excellent.
      A 6dB downstream noise margin is normal & the firmware is up to date too.

      A recent spate of disconnections was identified as a firmware issue but that was for the sky hub SR102, not the sagem.
      The only sagem specific connection problem i've read about in recent months concerned users running avast security software.

      I note that the system uptime is also resettling to zero.
      Usually this indicates 1 of 3 things:
      Reboot.
      Firmware update.
      Power supply interruption.

      We can rule out 1 & 2 so the most likely culprit is that power supply has become intermittent.

    4. #3
      Angel_Rex's Avatar
      Angel_Rex is offline Sky User Member
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      Re: Broadband Dropping Out

      Do you use AVG or AVAST Anti Virus?

    5. #4
      duesouth's Avatar
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      Re: Broadband Dropping Out

      Quote Originally Posted by Angel_Rex View Post
      Do you use AVG or AVAST Anti Virus?
      Yes - Avast...

    6. #5
      gymno's Avatar
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      Re: Broadband Dropping Out

      Quote Originally Posted by duesouth View Post
      Yes - Avast...
      Quote Originally Posted by gymno
      The only sagem specific connection problem i've read about in recent months concerned users running avast security software.
      This software can cause reboots, specifically the 'Home Network Security' function.
      Try disabling it & see if the reboots stop.

      edit
      More info here: https://forum.avast.com/index.php?topic=161465.0
      Angel_Rex likes this.

    7. #6
      duesouth's Avatar
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      Re: Broadband Dropping Out

      Quote Originally Posted by gymno View Post
      This software can cause reboots, specifically the 'Home Network Security' function.
      Try disabling it & see if the reboots stop.
      OK - will do. Thank you for the reply.

    8. #7
      Angel_Rex's Avatar
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      Re: Broadband Dropping Out

      Beat me too it Gymno

    9. #8
      duesouth's Avatar
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      Re: Broadband Dropping Out

      This has solved the problem - so thank you very much!
      Angel_Rex likes this.

     

     

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